Where and how to get a package from AliExpress: a quick guide for users. Correct receipt of parcels from AlIExpress Where to receive goods from aliexpress

Today we will consider how right receive a parcel from aliexpress at the post office, so that if something happens you can get your money back.

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Suddenly you notice that the packaging is not intact, or you brought the product home, unpacked it, and there is a defect. What to do in this situation, or rather how to prevent it and protect yourself from the money paid in vain?

How to correctly receive parcels from Aliexpress by mail?

So you paid for your order on the Aliexpress website and the seller gave you a tracking number, by which you can track the parcel. Read what is a tracker and how to track orders.

Your parcel will go through many stages before arriving at the nearest post office to your address. This process always takes a different amount of time, it all depends on the region in which you live.

As soon as you see that the parcel is in the department, you can go to the post office. After you receive the box, take your time to leave.

Check the integrity of the packaging. There should be no cuts or holes anywhere. If you find it, immediately write a return statement. The employee in the window should explain to you how to do this.

It is also best to open the parcel at the post office itself. In doing so, record the entire unpacking with the camera. In the event of marriage, you can easily prove your case in a dispute by uploading a video to aliexpress.

Don't ignore the advice above! The evidence will only be the video that was filmed. on the mail itself.

What do you need to pick up a parcel from the post office?

In general, after the parcel arrives at the office, the postman writes out a notice, which he throws into your mailbox.

It is understood that this is a document by which the parcels are issued. (This is what the "postmen" themselves say). But in fact, even the very name of this piece of paper suggests that this is a NOTICE for you that the parcel has arrived.

Can I pick up a parcel without a passport?

The official website of the Russian Post indicates that the parcel can only be picked up with an identity document. Let's see what these documents are:

Russian passport, of course. (Moreover, a passport is not such a document)
A document replacing a passport issued by an authorized state. body
Temporary certificate, in case of loss or replacement of the passport of the Russian Federation
Military ID
Seaman's passport
Certificate of a member of the Federation Council or a Deputy of the State Duma
Refugee ID
Resident card
Foreign identity document (for foreigners without Russian citizenship)
Certificate of temporary asylum in the Russian Federation

For children under 14 years old, in order to receive a parcel, you need to have a birth certificate with you.

Remember, a driver's license is not an identity document.

Who can pick up a parcel from the post office other than the recipient?

For example, you made an order for Ali, but you urgently need to leave just at the time the parcel arrives at the post office. Can another person pick up a parcel from the post office?

Yes, in that case you can instruct any family member or friend to pick up your order.

But for this you need to write a power of attorney for this person. And not just handwritten, but also certified by a notary. See, how to draw up a power of attorney to receive a parcel by another person.

is it possible to pick up a parcel for another person with his passport? No, only with a power of attorney from this person can you receive his package.

What will happen to the parcel if it is not picked up from the post office?

Many are interested in what will happen if the parcel is not picked up from the post office? In this case, your parcel will lie in the mail 30 days and go back where you came from.

The package is in the mail for 20 days, and you scold the Chinese. Buying on AliExpress.

If you need to keep it in the department longer, then some advise you to pay the postal workers, then they will hold the parcel until your return.

Now we will figure out in detail how the parcel is received from Aliexpress, and also consider the whole process from the moment of ordering to receiving the parcel in our hands at the post office. After all, the Aliexpress website is not really an online store, but a trading platform, an intermediary between the buyer and the seller, which also acts as the guarantor of the purchase and sale of goods.

How does an order come from Aliexpress?

After paying for the order, the money goes to the internal account of Aliexpress and is frozen there, the seller receives the money only after you confirm the receipt of the goods and are satisfied with your order.

The order can only be canceled if the parcel with the goods has not yet been sent (usually the order is sent within 1-3 weekdays and the order from Aliexpress arrives in the mail without problems, even if the parcel is not tracked by the track number)

In 95% of cases, parcels from Aliexpress arrive at your local post office, which is usually located within 1 km from your home and serves your house / street. Post offices are linked to the postal code, so if you do not know where your mail is located, you can easily google the postcode, find out the schedule of your mail, etc. (usually they work from 9:00 am to 7:00 pm, and lunch from 14:00 to 15:00)

First, the parcel moves through China, goes through sorting centers and customs, then crosses the border and can go in transit through several countries, after which it enters the buyer's country, again passes customs inspection and from the postal warehouse to the postal warehouse, then slowly moves towards your postal branches.

Parcels sent by courier services DHL, FedEx, TNT, EMS, SPSR delivered by couriers, you will be called in advance by the phone number that you indicated in the delivery address and will specify the convenient time for delivery of the parcel to your home, or you can pick up your request from the nearest warehouse (all information can be checked on the websites of these postal companies, their contact numbers are also there) ...

How to pick up a parcel from Aliexpress?

First you need to wait for the parcel to arrive at your post office. Arriving at your post office, the postman writes out a mail notification of the arrival of the parcel in your name and delivers this notification to your mailbox (it looks like a piece of paper with handwritten scribbles).

This means that you can go to the post office and pick up your parcel; to receive the parcel, the most postal notification is not required, you just need to take an identity document with you, such as a passport or driver's license.

If you are under 16 or under 14 and do not have a passport, then a student will ride with your photo or a birth certificate and one of your parents with a passport (to confirm that you are you and show the registration at the specified address).

If the parcel is sent by express delivery DHL, FedEx, EMS, then they will call you on the mobile phone that you indicated when filling out the delivery address and tell you how and where you can pick up your parcel or offer courier delivery to your home (courier delivery directly to your apartment).

What if the package from Aliexpress has not arrived?

If for any reason you did not receive the parcel or the wrong product came, do not panic, any conflict situations can be easily resolved and you will be refunded without any problems or sent the goods again, since the transaction is guaranteed and a 100% refund is possible.
You can write to the seller and clarify why the parcel takes so long, or if the protection of the order is already expiring (ending), and there is still no parcel, then you can open a dispute (dispute) and return the money.

What if I accidentally confirmed receipt of an order on Aliexpress?

If you accidentally confirmed the receipt of the order (parcel) from Aliexpress, then you just have to wait and hope that the seller has sent your parcel, as well as the expectation and reality will coincide. According to the new rules, if you have confirmed the receipt of the order, then you have another 15 days to open a dispute and you still have the opportunity to return the money, but if the goods are still in transit and the parcel is tracked by the track number, then you have to wait until the parcel arrives, although you can try to open the dispute in advance ...
If there is no way to open a dispute, but the parcel did not arrive or did not come what you would like, you can try to write a complaint to the Aliexpress administration Still have questions? ask your question in the online tech support chat or write it below in the comments

"Aliexpress" is an Internet hypermarket known all over the world. Every year the site is only gaining popularity among people from all over the world, and the number of orders is only increasing.

However, for those who have never made an order, the question of how to receive a parcel from Aliexpress at the post office remains relevant.

Thanks to cheap prices and free shipping (in many cases), people are ready to order completely different products there. The most active and knowledgeable users even make money by ordering goods on the site at very low prices and selling them at a profit for themselves. At the same time, citizens who find out about the site are often afraid to place an order, because they are not sure that the parcel will be sent to them, or they doubt the quality of the goods, or even do not know how to get it, how long to wait, and the like. Let's try to understand clearly how to receive a parcel from Aliexpress at the post office.

What is Aliexpress?

"Aliexpress" is an online store that sells many products wholesale and retail at cheap prices. It also includes the Alibaba Group, a Chinese publicly traded internet commerce company.

It is the presence of such a long distance from the manufacturer that makes many buyers in Russia wonder how and where to get a package from Aliexpress.

Why is it beneficial?

Prices for any category of goods are really favorable. Trading from the site is carried out by various companies that sell items directly, so their prices are lower than in stores that usually work with large volumes, and most often pay for both transportation and duty.

Thus, you can actually make a purchase from the site at very low and favorable prices. In addition, do not forget that you can find products with discounts up to 90% - this promises obvious benefits. Now we will directly analyze how to correctly receive a parcel from Aliexpress.

Step one: make an order

Delivery of many products on the site is free, which is a huge benefit of the store. In this regard, he enjoys such popularity. You should be careful not to accidentally order a product with paid delivery, as its cost can be quite large. If everything suits you, choose the color and quantity, then confirm the purchase and pay for it. Goods on "Aliexpress" are paid immediately - this is the system, but then we will talk about how to return the money if the goods do not arrive or are damaged.

Step two: confirmation and waiting for the order

We come to the main question of how to receive a parcel from Aliexpress by mail, after what time it will happen and whether you need to pay anything upon receipt. As it was said, delivery in most cases is free, it is carried out by a service located on the territory of China, and in Russia the goods go into the hands of EMS Russian Post. It must be admitted that the goods from the site go for quite a long time - from 15 to 45 days, so if you order something as a gift, it is better to do it in advance, otherwise you may be late. After paying for the order on the site, you will receive a confirmation that the seller has sent your order, and after that you can track where it is and figure out how long it will take to be delivered. The system updates the data on the ordered product every 4-7 days, so the buyer will have an idea of where the product is.

Step three: receiving the order

Many people ask: with Aliexpress at the post office? "In fact, everything is very simple. You need to come to the Russian Post office, provide your passport and pick up your purchase. Notifications that your order has arrived at the post office are delivered by the postman. However, for various reasons, this may not happen.Therefore, if you see on the site that the product is already in your area (district), but there is no update about its location for a long time, then it may already be in place. like IML mail. Few know how to receive parcels from Aliexpress, and this fact scares new users of the online store when ordering goods. Receiving an order is a pleasant step, but there are certain nuances.

Last step: product inspection and confirmation

When receiving an order, there are important rules that are best followed so that later there are no problems with the return and claims to the seller. Firstly, if you see that the packaging with the goods is slightly damaged, then refuse to receive it on the spot. Secondly, in order to later prove to the seller the insolvency of the goods, it is better to film on video how you open the package and inspect the goods, check its performance, if it is electronics, etc.

Why is this needed? The problem is that if the purchase does not suit you and it becomes necessary to return it, then a dispute with the seller is inevitable. The buyer must indicate the reason why he requires a refund and is ready to return the goods back. Such cases are rare for this online store, since the goods there are usually cheap, and for such a price a person will not spend money to return them. After all, you will have to pay personally for the return of the goods. It is not cheap and not profitable. If everything suits you, then you should confirm the receipt of the order in your profile and it is advisable to leave a review with the same photos so that other people know whether it is worth making an order from this seller, whether the price matches the quality. Thus, we tried to figure out how to receive a parcel from Aliexpress at the post office. Place orders, enjoy shopping and be attentive.

They pay the lion's share of attention to waiting for the package, assuming that if it has arrived, then everything is in order. Unfortunately, this is not so. Every buyer of an online store (anyone, not just AliExpress) must know thoroughly the procedure for receiving goods by mail in order to be able to refuse it at any time and return it to the sender.

There are two telltale signs that an AliExpress package is already available to receive.

First, internet tracking is complete.

For any sources (the site for tracking the parcel by the delivery service from the sender and the website of the Russian Post), including AliExpress, information is displayed that the cargo has arrived at its destination. New points in the route will no longer appear, except perhaps "Granted to the recipient".

The second - the addressee receives a notification to the address indicated in the parcel that it is possible to receive the goods. It is important to make a reservation here that you can receive your order without it - it is enough to make sure on the Internet that the parcel has arrived, and tell the postal workers its number. However, it is still recommended to wait for the notification, because if it is on hand, the recipient has proof that he does not agree with the delivery and satisfaction of the parcel. This will come in handy later.

You can receive your parcel at the branch, the postal code of which was indicated in the address when placing the order.

Obtaining process

If the seller is reliable and verified, and therefore does not cause concern, you can simply receive your goods by presenting identification documents and a notice or parcel number.

Step 1: Inspection of the parcel

First and foremost, you cannot sign the notice until the moment when there is no doubt that everything is fine with the cargo and you can take it home.

Do not rush to open the parcel yourself, agreeing to receive it. First, you need to study the weight of the cargo indicated in the documentation. There is no need to compare the weight indicated on the parcel itself by the sender and the one reported by the Russian Post in the corresponding document. It very often differs for various reasons. The sender can indicate the weight without taking into account packaging, additional components, or he can simply write at random. This is not so important.

The following three weight indicators need to be compared:

The first is the shipping weight. It is indicated in the information on the track number. This information was published by the original logistics company, which accepted the goods for delivery to Russia from the sender.
The second is customs weight. It is indicated in the notification when passing the Russian border before further traveling around the country.
The third is the real weight, which can be found by weighing the parcel upon receipt. Post employees are obliged to carry out weighing upon request.

In cases of differences (a deviation of more than 20 g is considered officially abnormal), appropriate conclusions can be drawn:

The difference between the first and second weight indicates that the original logistics company may have penetrated the inside of the package.
The difference between the second and the third is that already upon delivery across Russia, employees could study the content.

In the event of a real difference (especially significant), it is necessary to demand that the shift supervisor be called. Together with him, it is necessary to open the parcel for further study. Also, this procedure is carried out for other violations that can be recognized without opening the package:

Lack of customs declaration;
Lack of a sticker with an address, which is stuck on the parcel upon departure;
External visually visible damage to the box - traces of dry (in some cases not) wetting, damage to integrity, knocked corners, bruises, and so on.

Step 2: Opening the parcel

The recipient can open the parcel on his own only in case of confirmation of receipt. At the same time, if something does not suit him, practically nothing can be done. An autopsy should be performed only in the presence of the shift supervisor or the head of the department. The opening takes place according to the established procedure with the utmost care.

The contents of the package are clearly damaged;
Incomplete declared package of the parcel;
Inconsistency of the contents of the parcel with the declared product upon purchase;
Content is missing in whole or in part.

In such cases, two acts are drawn up - "Act on external examination" and "Investment Act"... Both acts are in form 51, each must be done in duplicate - for the post office and for yourself.

Step 3: home check

If there were no problems at the post office and the parcel was taken home, then here everything should also be done according to the procedure developed by the users.

It is necessary to take several photos of the unopened parcel upon receipt. It is best to shoot from all sides.
After that, you need to start continuous video recording, starting with the autopsy process. All the little things should be recorded on camera - how the order is packed, how its own packaging looks like.
Next, you need to fix the contents of the package. The product itself, its components, how it looks. It is best to show each element from all angles.
If the order can be used (for example, it is a mechanical or electronic device), then it is necessary to demonstrate the operability on the camera. For example, enable.
It is necessary to visually demonstrate to the camera the features of the appearance of the goods, buttons, to show that nothing falls off and everything is fastened with high quality.
In the end, it is best to lay out the packaging, the product itself and all its components on the table and shoot in a general plan.

Tips for the filming process:

It is necessary to shoot in a well-lit room so that the video quality is maximized and every detail is visible.
If there are visible defects and in terms of performance, it is worth showing them specifically in close-up.
It is also recommended to separately take a number of photos of defects and problems with the order in good quality.
If you have English skills, it is recommended to comment on all actions and problems.

If you are satisfied with the product, this video can simply be deleted and you can safely use the order. If problems are found, then this will be the best proof of the sender's guilt. This is because the video will continuously record the process of studying the goods from the moment of its first opening, which will exclude the possibility of the buyer influencing the received lot.

Dispute

If there are any problems, it is necessary to open a dispute and demand the cancellation of the goods with 100% payment of compensation.

In the event that problems were identified at the stage of receiving the parcel by mail, you should attach scans of copies of the acts of external inspection and attachment, where all claims are detailed and confirmed by the mail staff. Also, it will not be superfluous to attach photographs or video recording of the problems received during the official opening of the parcel before receiving, if such materials are available.

If the problems were identified at home, then the video recording of the cargo opening process will also be an excellent weighty proof of the buyer's correctness.

It is very rare that a salesperson with such evidence fails to be responsive. However, the aggravation of the dispute makes it possible to reach the specialists of AliExpress, when these materials become a guaranteed guarantee of victory.

23.08.18 123 829 43

My name is Kirill and I am a freebie lover.

Kirill Sozinov

internet freebie finder

I do not like to risk money, so I am suspicious: there are too many chances of running into a low-quality or useless product. Another thing is when low-quality and useless goods are obtained free of charge.

If you also like to go to the post office for free parcels, I have a story to tell you.

I found three ways to get freebies in Aliexpress itself - without schemes involving deceiving sellers, inviting friends or participating in various contests there:

Participate in sweepstakes in the "Freebies and Reports" section.
Try to snatch the goods for coins of "Aliexpress" and 1 cent.
Exchange coins for merchant coupons.

Section "Freebies and reports"

On the main page of the mobile application "Aliexpress" there is a section "Freebies and reports". Initially, I hoped to get most of the freebies right here, but everything turned out to be not so simple.

You can submit two orders per day for goods from the distribution. "Aliexpress" writes that the chances of winning depend on my activity: the number of orders, the length of comments, photos, ratings.

0 R

You will pay for the giveaway item if you win. But the chance of winning is very small

But even if you write meter comments and arrange photo sessions for each review, the chances of winning are scanty. Let me explain why. Here's an example: raffle off a $ 16 T-shirt.

1083 interested persons for 6 products - the chances of winning are about 0.5%. We have the right to two applications per day - the probability rises to 1%, that is, you can win once every hundred days. But this is only the beginning of the distribution - by the evening there will be several times more applicants, the chances will decrease.

For a year of playing with short breaks, I never won anything.

Goods for coins + 1 cent

Coins are the internal currency of Aliexpress, which can be obtained in the mobile application by playing games or performing simple tasks, for example, logging into the application every day.

You can buy some goods for coins by paying 1 cent. Products for this promotion are located in the "Mobile bonuses" tab in the mobile application, at the bottom of the page.

Products are updated at 10:00 Moscow time and fly out in 3-5 seconds. If the product is expensive or there are several hundred copies on sale, it will last 10-30 seconds. To have time to order at least something in this section, there are two options:

have the fastest hands in the entire Wild West;
create a bot that will send the product to the cart itself.

I didn’t have either one or the other, so I couldn’t snatch goods for 1 cent. But it turned out with the son of my mother's friend. He said that you need to either go to the product pages in the distribution 1 second before the start of the distribution, or leave 5 seconds before the start, wait 6-7 seconds, go to the section as soon as possible and order the desired product. The delivery address must be filled in in advance. But I still chose the product too slowly and did not have time to send it to the cart.

0,01 $

and coins of "Aliexpress" you will give away for goods from the section "For US $ 0.01". If, of course, you have time to place an order

I learned about bots relatively recently. On the Internet, you can find a script for a quick order in the "Gaga-Dils" section, but discounts are not always there, and there is no absolute freebie. I did not find a bot for my requests. And bots and scripts of noble lovers of freebies are unworthy.

Seller coupons

The first thing you will be offered is an exchange for special coupons from Aliexpress. Don't even look at them: they offer a $ 2 discount for purchases from $ 8-12 - and usually the price of the product is initially overpriced. Scroll below - there you will see the exchange for coupons of sellers:

2.63 R

I paid for the toy with a coupon. Its original price is 68.34 R

We proceed like this: we are looking for coupons for $ 1-2 for orders from $ 1.01 or $ 2.01, respectively. But this is not the whole quest: in order to actually buy a product for a penny, you need to find something in the seller's store for up to $ 1.05 or up to $ 2.05, depending on the coupon value, and check if the delivery is free. If there are no goods suitable for these conditions, we do not take the coupon and look further.

width = "2354" height = "1124" class = "outline-bordered" style = "max-width: 1177.0px; height: auto" data-bordered = "true"> Out at 2.63 R. In my opinion, can be considered a freebie

I didn’t buy a few coupon products even for 4 cents, because I don’t imagine how they could even be useful to me in theory.