Work in the tourism business without experience. Work in tourism. This is business, not some nonsense

Olga Grafskaya, general manager tourism bureau "Bonjour Travel"

Looking for a travel job

Jobs in tourism attract job seekers with the opportunity to see the whole world. I hear this almost always from new employees. Experienced employees are willing to bet that not everything is so fabulous. Every medal, even the most expensive one, has a downside. Our foreign partners organize so-called information and familiarization tours for employees of travel agencies. I’ll say right away: there are never free tours, and the conditions are completely unroyal! The point of such trips is to see with your own eyes what we offer clients, to receive personal experience and express an opinion that is far from the phrases from the advertising booklet.

Such tours are organized out of season, and these trips are very difficult. Every day the agent inspects several hotels, and in countries of mass tourism it reaches several dozen. Your head is spinning and you start to get confused. Experienced specialists make notes and comments for themselves, someone takes photos or videos. And newcomers just walk, look and admire. And in the end they can’t remember anything. Usually one day is left for rest, the rest of the time is working time. Partners look at who behaves in such tours, and if they understand that the agent is incorrect, he may be blacklisted and will not be invited to the next tour. You can travel around the world, but if an employee is constantly traveling, when will he work?!

Who works in tourism and why?

The labor market in tourism, like many others, is also experiencing a shortage of personnel. It is divided into two parts: these are young girls with no experience who believe that there is nothing difficult in this field, and experienced specialists who have worked in the industry for many years. The disadvantage of the former is not even a lack of experience, but that many do not want to learn.

People from the second category do not need to be trained; they come with a client base, which is good for the head of an agency, but there is also a disadvantage here. Such an employee wants to receive exclusive working conditions. They may not bring direct losses to the director, but the profit for the agency will be zero, since all of it will be received by the manager who brought the client.

Fabulous salaries in tourism are rare. There is a dual situation in the market: on the one hand, there is an oversaturation of supply, on the other, a reduction in the industry as a whole. Therefore, the salary range for a tourism manager is from 20 to 60 thousand rubles. But it all depends on the person and his desire to earn money.

The perfect travel agent resume

The most important thing in the resume of applicants in the tourism industry is work experience. But this does not mean that I will not accept a person without experience. It is important for me that the employee is interested in earning money, not receiving it.

Cliche phrases are often written on resumes: determination, responsibility, opportunity for career growth. You can look through dozens of profiles and not find a single worthy candidate. How can you talk about something serious? career growth at a travel agency? This work is very interesting, despite all the difficulties that you have to face every day. Increasing wages in tourism depends not only on management, but also on the employee himself. During the interview, I ask the question: “Are you ready to make efforts to attract new clients? If yes, which ones? If not, why not? Many applicants are willing to receive a small flat fee and not have to do anything else. I will refuse such an employee.

Personal qualities for professional growth

In tourism, attentiveness is very important, because a minor mistake in writing the personal data of tourists can lead not only to a fine, but also to the threat of trip disruption.

Punctuality, the desire to develop independently and constantly learn play an important role. Exploring new countries, excursion routes - isn’t it interesting?

And, of course, responsibility is extremely important! Here is an example, or rather, my nightmare, which I really hope will never happen in practice. A tourist must fly away on a long-awaited vacation and needs to get a visa. The employee carefully fills out all the documents and takes them for delivery. On the way, he loses his tourist passport. You can borrow money and pay for a tourist, but what to do with a lost passport?! To say that after this trust will be lost is to say nothing!

We teach you how to travel and sell travel

A travel agent can receive education at specialized higher educational institutions. When there was a tourism boom, there were many educational courses on tourism. Now the industry is in decline - not only travel agencies are closing, but also educational institutions. But having a diploma, unfortunately, doesn’t mean anything.

Tourist routine

In fact, a travel agent has a lot of responsibilities: from maintaining cleanliness in the workplace to being ready to respond to their clients at any time of the day or night. The motto of our agency is: “Your personal consultant 24 hours.” The agent's schedule is irregular, especially during peak seasons. In the off-season the load is less. I do not force all employees to be at the workplace when there is no workload. Some are engaged in self-development, others come up with methods to optimize their work and attract new clients. I welcome and encourage this.

Each agency has regular clients, and we maintain their files. We store all the data so that we don’t have to ask you to send the same documents every time. We keep a history of trips, wishes, comments. Our regular clients do not need to explain what they want to get from their vacation. They only say dates and wishes for choosing a country. Everything else is our work. Moreover, this part of routine duties is the most creative, providing an opportunity to please and surprise the client, to guess his desires.

Nothing to hide

In other industries, the practice of non-interference by a specialist in a client’s decision has been adopted. With us it's the other way around. If we are talking about regular clients, then I already know what they need, and I advise based on their preferences. But if a client chooses a country or a hotel himself, I always talk about the nuances that can ruin the vacation or upset the tourist. But I never insist. This is a person’s personal choice, and must be taken into account.

For example, a couple of years ago several of my clients wanted to New Year go to Egypt. I didn’t refuse them and lose clients. The result, I think, is well known. The Egyptian route was closed, and the issue of return had to be resolved cash. One could say: “Take care of yourself, you chose this country, now these are your problems.” But I can’t afford it, and for several months I fought with partners to return the funds to my tourists.

Nervous work

There have always been and will always be difficult clients. It’s very difficult with people who are used to criticizing everything and seeing bad things even where they don’t exist. It’s difficult with those who first ask about the size of the discount, without even saying what they want. Any work must be financially rewarded.

Nowadays the tourism market is very difficult situation. The crisis, sanctions, imperfect legislation and, unfortunately, dishonesty and financial dishonesty of partners have a very negative impact on the agent’s position in the market. After all, a tourist comes to the agency and trusts us, but we are not the last authority and cannot control or influence all the links that are involved in this process. Unfortunately, this cannot always be explained, and some colleagues face their clients in court, although the agent did his job 100% or more. But the argument is simple: “We came to you, so you should be responsible for everyone.”

Profession without career

The manager's job is a bit routine from a technical point of view. But it is very diverse: new clients, new requests, new countries, new hotels. Career development occurs in a horizontal plane. There is no step-by-step promotion from an ordinary employee to the director of your own agency. I can’t call this a career prospect; I consider it more of a transition to a new level. For an agency director, knowledge of tourism alone is not enough; he must understand both accounting and legislation, and know the work of a manager. You can hire employees who will be responsible for a certain segment of work, but this is financially expensive. I know several examples of former agency directors who closed their companies and went back to being hired employees because they did not want the huge responsibility on their shoulders.

Sometimes employees leave. Some went to larger agencies, some went to a tour operator, and some, completely disappointed, left tourism altogether. Some don’t even want to hear about tourism anymore, others remember this experience with warmth!

One of my partners had a travel agency in another country. Everything got boring and she closed it. I went on vacation to Georgia, and fell in love with this country so much that I stayed there and opened... yes, yes, a travel agency! She studied the history of Georgia and, being a director herself, often accompanies groups as a guide.

“Work for the young”?

Many people believe that a tourism manager is a job only for young people. But I don’t agree that in tourism, employees over forty years old are rare specimens. On one information tour I met an agent who was 72 years old! She has more enthusiasm and energy than some young girls. I really respect such people.

Today there are many people who want to get a job as a tourism manager in Moscow, because many want to have a position that is at least slightly, at least indirectly related to popular resorts and travel to any corner of the world. Tell clients about the features of tours, the beauties of distant countries, interesting leisure options, exciting excursions. Those who have only recently received a diploma, or have transferred to a part-time course of study, are usually looking for tourism manager vacancies without experience.

Tourism managers create tours, gather groups, communicate with clients, selecting suitable tours and vouchers for them. Their work is directly related to communication and the choice of resorts. That is why there are so many young people who want to become an assistant tourism manager in Moscow.

Salary level

The histogram shows the change in the average salary level of the profession Tourism Manager in Moscow:

Salary level for a tourism manager in other cities of Russia:

Trud.com - first help in finding a job

You can always find interesting job offers in a travel agency on our employment portal. Without weekends or holidays, 24 hours a day, seven days a week, Trud offers applicants the largest database of real and current vacancies in Moscow companies. We collect job advertisements from all job sites for you. We don't limit our information base, replenishing it with all vacancies from all verified and reliable sources - electronic publishing houses for employment. Thus, thanks to the centralization of information from various sources, we were able to create the largest database of vacancies, which is beyond the capabilities of a single portal.

Number of vacancies for the profession Tourism Manager in % by salary range in Moscow:

Moreover, every visitor can use Trud’s services completely free of charge. You don’t need to pay a penny to find out which companies require tourism managers. We are not intermediaries, so we always disclose company names and coordinates. Select the most interesting vacancies for yourself, taking into account all your requirements. After all, we have enough job offers to sort through vacancies in search of the optimal one. To the delight of students and those who have just graduated from university, we have not only vacancies in tourism for already formed specialists, but also options from travel agencies for training and subsequent employment. To get a better chance of getting a job as a domestic or external tourism manager, we recommend sending your resume to several companies at once. In addition, during the interview you will be able to find out more details about the proposed job and, perhaps, it will turn out to be much more attractive to you.

Instructions

The position of software manager can combine a variety of functions. The larger the company, the narrower the range of responsibilities of each individual employee. Tour operating companies offer options for creating an agent network in the regions, and in travel agencies, staff communicate directly with clients most of the time.

A newcomer should consider it - they open there more often. It may be worth starting with a lower position, trying yourself, for example, as an assistant manager or trainee. Unfortunately, most trainees do not receive wages– they work only for percentage or seniority.

If you want to become a manager, do not accept the post of courier. While in the status of an intern or assistant, you learn the necessary skills - communicating with clients, working with objections, organizing tours, and studying special computer ticket programs. The courier spends most of his time outside, and has virtually no chance to improve his skills. In addition, a line indicating such a position is unlikely to decorate your resume.

Select the appropriate ones and send your resume to the address indicated in them, with the obligatory indication of the position for which you are applying. Not bad to apply cover letter and your photo. A couple of days after sending, call the company and ask if your papers have been received.

When preparing for an interview, find out as much as you can about the company you want to work for. Visit its website, study the programs offered, read customer reviews. It’s a good idea to look at other sites dedicated to tourism. When speaking with the employer's representative, be sure to mention what you learned.

During the interview, behave as politely and correctly as possible, do not argue with your opponent. Please note that correctness, non-conflict and confidence are important qualities for a future tourism manager.

If you have been offered less pay than you expected, find out under what conditions and when you can expect it to increase. Do not overestimate your requirements if you do not have experience in the tourism industry. To dictate terms, you need to have your own base and certain developments. But in a year you will be able to claim more - in this company, or from its competitors.

Video on the topic

Sources:

• How do they work in a travel agency?

A job interview is always a very sensitive moment. Especially if this is not the first attempt to get the desired position. The main thing is to make it clear that you are a confident and knowledgeable person.

Instructions

Write a resume. It should contain all the necessary information about you. Indicate your personal information, address and contact numbers, marital status and places previous work. The resume left after the conversation will not go unnoticed, since this indicates your serious intention regarding the position and readiness for the work process.

When forming a first impression, the visual factor has recently become relevant. If a person is pleasant in appearance, then it will also be pleasant to work with him.

Try not to be too assertive, but also not to be too modest and quiet. Otherwise, you simply won’t be noticed among other candidates. Standard requirements for a position in a travel agency: experience in tourism, knowledge of the industry, ability to work in the master tour system, knowledge of basic tourism technologies, English - a level sufficient for conducting business correspondence and communicating with partners. When hiring, personal qualities are also important - friendliness, attentiveness and accuracy.

Try to show your attitude towards work, your desire for professional development and how important this work is to you. And you will probably take the desired position and move from the status of an applicant to the status of an employee of a travel agency.

Working in the tourism industry is exciting and creative activity, requiring versatile knowledge and high vocational training. For successful activities This area requires communication skills, responsibility, knowledge of foreign languages ​​and appropriate education.

You will need

• - Internet access;
• - telephone;
• - photo 3x4cm;
• - resume;
• - reference materials(geography, document management, etc.).

Instructions

To get a job while traveling, study the entire labor market. Look through available vacancies in newspapers, on message boards and on specialized websites (for example, superjob.ru, rabota.ru, vakant.ru, etc.).

Call the numbers indicated in the advertisements that interest you. Keep a planner and pen with you to record meeting times.

Often at the end of an interview, a potential employer utters a phrase that frightens unprepared applicants: “Leave your resume, we will contact you.” To be fully prepared, make a detailed resume in advance and print it out.

This document must include full name, date of birth, address, purpose (indicate what position you want to obtain), education, work experience, additional information, personal qualities.

In order to get a job at a travel agency, special attention Pay attention to filling out the last two points. Most applicants have specialized education and some work experience. Various related skills, certificates of completion of advanced training courses, knowledge of foreign languages, etc. will help you stand out from the crowd.

Take several standard 3x4cm photographs and attach them to your resume. When considering all candidates, the manager will look at the photo and immediately remember you and your positive qualities.

Provide as much information as possible about yourself - if you do not pass the selection for one vacancy, you may be offered an unexpectedly vacant position in a related specialization.

It is worth mentioning separately about preparing for an interview. Review basic geographical information (countries and capitals, main resort regions and their features). Recall in your memory the list of documents that the client must provide in order to issue a trip. The employer may ask you any question, so be prepared to improvise.

Video on the topic

Managers are specialists who perform various production and personnel management tasks. These employees are required in almost any company, so the demand for the profession is quite high.

Instructions

Decide for yourself in which area you would like to work as a manager. This can be either a company with an economic focus or, for example, an establishment catering, service and others.

Determine what kind of manager you want to be. There is such a position as lower level managers, who are junior employees, they regulate the activities of ordinary and other workers. These include sales managers, foremen, heads of departments, etc. Middle managers include superiors over lower-level representatives - shop managers, branch directors, deans of faculties and others. The smallest group of managers are managers senior management who manage the entire organization - the general director, the rector of the university, and others.

Get the education necessary for your target position. For lower-level managers, secondary specialized education is usually sufficient. Middle class managers must have a higher education in economics and enterprise management. To become a senior manager, you may need to obtain additional higher education, for example, in the field of law, as well as take special advanced training courses.

Explore available vacancies in your city on the Internet or newspapers, contact employers and send them your resume, indicating your education, work experience and relevant skills. You will be asked to sign up for an interview, and if you successfully complete it, you will receive the desired position. Compose full list companies you would like to work for and follow their news to be aware of available vacancies.

Sources:

• how to get a job as a manager without experience in 2019

Tourism manager is an interesting and promising position. If you want to communicate with clients and learn more about other cities and countries, try getting a job at a travel agency.

Instructions

Keep in mind that a tourism manager must have a certain set of personal qualities. These include, for example, the ability to find contact with people, good memory, patience, responsibility, and organization. It is advisable that you yourself have experience in . This will make it easier for you to advise other people on the choice of tours.

It is not mandatory, but desirable, to have a higher education diploma. educational institution. Specialties such as tourism manager, hotel management or foreign language are especially welcome. In general, knowledge of English, German, French or another language, even at an average level, will allow you to apply for a better position and big salary. You should also be good at office skills. computer equipment and main programs. After all, most bookings of tours and hotels occur via the Internet.

Be prepared for the unique challenges of being a tourism manager. First of all, it is worth noting the lack of a clear work schedule. Cause you won't be able to leave workplace upon completion working day, if you have a client who needs advice. Sometimes employees working in the tourism industry need to go to work on Saturday or Sunday. Sometimes floating days off are assigned according to the schedule. It is advisable to always be on the phone, both before the start of the working day and after. After all, you can get calls from clients, the number of whom determines your income.

A tourism manager can expect to earn a decent salary, but he will have to get used to the seasonal fluctuations that the tourism market is subject to. During the holidays, as well as during long holidays, you can expect more high income. But in those periods when only expensive trips are available for tourism, the salary level will be lower. Remember that a tourism manager's income consists of salary and interest on transactions. As a rule, the salary itself is not very large.

Find a tourism manager position. If possible, choose an agency that specializes in official employment their employees. At first, take a closer look at which area of ​​activity is closer to you - hotel booking, visa processing, external or internal tourism.

Grow as a tourism manager. Study information on other countries, their characteristics and traditions. Know how to advise clients on which hotel is better to choose and which attractions to visit. You will probably have to take an information tour from the agency you are applying for. During it, you need to carefully examine the hotels that you happen to visit, so that you can then form your opinion in front of the buyer of the voucher. Attend various lectures and introductory seminars to learn more about the areas in which your company operates.

The profession of tourism manager is not just hard work, but also a way of life. At any time of the day, you can be disturbed on your personal phone by excited tourists asking for help in finding a voucher for accommodation or returning a plane that took off a few minutes ago. If you love people, you are not embarrassed by sales, and tourism itself evokes good associations, then this profession will bring you good luck and success.

If you are new to the world, then try to get a job in a travel agency - a company that sells tours to tour operators. As a rule, these are small enterprises employing 5 people. Getting a job as a manager here is not difficult if there are vacancies, especially if you have own experience travel. But even if you haven’t traveled anywhere, you can still interest the director of the company. The main thing is that you give the impression of a polite, competent and confident person who can talk interestingly. The earnings will be small, but you will learn how to sell well and gain valuable experience in tourism, which will be useful to you for further career development.

Mixed type travel agencies – tour operator/tour agent – great way start small and achieve great things. Here it is possible to get a job as an assistant manager or as a manager for the sale of agency tours, that is, tours of other travel agencies. By selling tours from other companies, you bear less responsibility to tourists and your company. And this is only a plus at the initial stage of your career. When you begin to have a good understanding of each component of the tourist package - the main destinations, transfers, flights, hotels, and of course, documents for traveling abroad, you will be offered a more difficult, but interesting, in every sense, activity and decent wages.

Please note

The old stereotype that the career of a tourism manager begins with a courier has long become obsolete. The courier is constantly traveling and is rarely in the office. So he doesn’t have to watch the specialists work. His activities are completely different from those of a tourism manager.

Useful advice

Learn English. It is necessary for business correspondence and communication with foreign partners of the travel agency.

Learn to use not only the Internet, but also basic office computer programs for working with documents.

Smile during an interview.

Tourism Manager is a specialist in the tourism industry who organizes tourist trips for clients. Currently, this is one of the most sought-after professions in the leisure and entertainment industry. The profession is suitable for those who are interested in foreign languages, geography and social studies (see choosing a profession based on interest in school subjects).

Salary

Salary as of 06/06/2019

Russia 15000—100000 ₽

Moscow 30000—130000 ₽

Brief description

The tourism manager makes our dreams come true about the vacation that each of us looks forward to. From the outside it seems that this is the most romantic and interesting profession- a holiday every day, the opportunity to travel to distant countries on duty.

But these are different things - to relax on your own or to competently organize a problem-free vacation, which depends on many people and circumstances.

Tourism manager is a generalized name for a profession that is multifunctional. There are generalist specialists who can single-handedly organize a tourist’s trip from start to finish, but most often travel companies (tour operators) practice division of labor by specialization: customer service manager, ticket reservation manager, destination manager, visa manager and insurance, business tourism organization manager, etc. Each of these specialties can be handled individually by a tourism manager without experience working under the guidance of more experienced specialist. IN large companies organizing a tourist trip resembles the work of a conveyor belt: at each stage of organizing a tour, different specialists are involved in the matter.

Specifics of the profession

The functional responsibilities of a tourism manager depend on where he works: in a tour operator or in a travel agency. In a tour operator, managers are involved in the development and formation of tourist routes, and in travel agencies, as a rule, sell tours to clients.

Responsibilities of a tourism manager working in a tour operator:

• route development;
• preparation of excursion programs and entertainment;
• hotel reservations;
• purchase of tickets for regular flights;
• organization of charter flights;
• negotiations with the receiving party;
• registration of insurance and visas;
• formation of tour packages;
• concluding agreements with travel agencies;
• conducting advertising campaigns;
• permission conflict situations with representatives of the receiving party.

In travel agencies, the job of a tourism manager is as follows:

• receiving calls;
• consulting potential clients(in person and by phone);
• provision of guides, catalogs, maps;
• study of offers on the market and optimal selection of tours according to the client’s request;
• interaction with managers from tour operators;
• execution of an agreement with the client.

There are travel companies that combine the functions of a travel agency and a tour operator.

Pros and cons of the profession

Pros

• the prospects of the industry as a whole and the constant demand for personnel;
• the opportunity to visit many countries as part of work or on last-minute trips and special offers on vacation;
• high salary level;
• the versatility of the tourism manager profession allows you to work with any level of education and experience; there is a job for anyone; There are no strict educational qualifications when hiring.

Cons

• high responsibility;
• frequent stressful situations in the event of production problems and force majeure (an airplane may be delayed, a natural disaster or war may break out, tourists may not be released by customs, etc.);
• trips to different countries are of a production nature and it is impossible to completely relax and enjoy your vacation;
• tourists can bother you with calls at any time of the day, and the manager needs to calmly react and answer questions that arise, resolve problems with the host party in favor of the client;
• seasonality of work and dependence on this level of salary.

Training to become a tourism manager (Education)

In this course you can obtain the profession of a software engineer remotely in 3 months and 15,000 rubles:
— One of the most affordable prices in Russia;
— Diploma of professional retraining established sample;
— Training in a completely distance format;
— The largest educational institution additional prof. education in Russia.

Provides an opportunity without interruption from work and place of residence on the basis of an existing higher or secondary specialized vocational education get new profession in the direction of "Domestic and international tourism". The programs have state accreditation, therefore state-issued documents are issued.

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Colleges

Training to become a tourism manager within the specialties “Tourism”, “Management (by industry)” or “Organization Management” (with a specialization in “Tourism”) is offered in more than 20 Moscow colleges, including:

• at the Humanitarian College of the Russian State University for the Humanities
• Humanitarian College of Innovative Technologies
• Small Business College No. 48
• College of the International Academy of Business and Management.

Upon completion, graduates receive a diploma with the qualification “Tourist Services Specialist”

Place of work

• travel agencies
• tour operators

Personal qualities

• high stress resistance;
• iron restraint and self-control;
• communication skills;
• organizational skills;
• personal organization;
• eloquence;
• diplomacy;
• charm;
• good memory;
• the ability to persuade an interlocutor;
• responsibility;
• flexibility of thinking.

Career

An aspiring tourism manager may apply for the position of assistant manager, whose responsibilities include working the telephone or talking with clients. In the future, he may become a customer service manager. Average salary tourism manager's salary consists of a fixed part and interest. Specialists with five years of experience and their own client base can count on double the salary. In the future, a tourism manager may become a deputy director of a travel agency and even a director. Tour operators provide a richer experience in tourism than travel agencies. Here you can master all the specializations of the profession in organizing a tour from beginning to end. With proper diligence and the desire to master all the secrets of the profession, you can grow to the position of a top manager who actually manages the tourism business and is responsible for increasing the company’s profits, developing and expanding the market. His responsibilities include signing important contracts, conducting negotiations, conducting competent advertising policy, marketing research. Accordingly, their salary level is high.

A travel manager or tour coordinator has a high status in tour operators, whose responsibilities include developing individual and corporate tours. As a rule, they must have excellent knowledge of resorts, hotels, entry regimes into different countries, be able to work with accounts, credit cards, and book hotels and air tickets. Travel managers enter into contracts with the host party, so they must be fluent in at least English and have training skills commercial offers and negotiations, know and follow the rules of business etiquette.

Business tourism managers who have to deal with businessmen who are accustomed to high standards service, clarity and punctuality, regardless of force majeure circumstances.

Over time, many successful managers who have mastered promotion technology tourist destinations from start to finish, they can open their own business.