New changes in the rules of servicing mcd. New changes in the rules of service of the md rules 416 management of an apartment building

"On the order of apartment buildings" (together with the "Rules for the implementation of activities for the management of apartment buildings") (as amended and supplemented, entered into force on 01.03.2019)

GOVERNMENT OF THE RUSSIAN FEDERATION

RESOLUTION

ABOUT ORDER

IMPLEMENTATION OF MANAGEMENT ACTIVITIES

APARTMENT BUILDINGS

1. To approve the attached Rules for the implementation of activities for the management of apartment buildings.

2. The Ministry of Construction and Housing and Communal Services of the Russian Federation shall provide clarifications on the procedure for applying the Rules approved by this resolution.

Prime Minister

Russian Federation

D. MEDVEDEV

Approved

government decree

Russian Federation

IMPLEMENTATION OF MANAGEMENT ACTIVITIES

APARTMENT BUILDINGS

I. General Provisions

1. These Rules establish the standards and procedure for the implementation of activities for the management of an apartment building:

a) by owners of premises in an apartment building with the direct management of an apartment building by owners of premises in this building;

b) homeowners' associations, housing construction cooperatives, housing cooperatives or other specialized consumer cooperatives that manage an apartment building without concluding a management agreement with the management organization (hereinafter referred to as a partnership, cooperative);

c) managing organizations that have entered into an agreement for the management of an apartment building, including in the case provided for by part 14 of article of the Housing Code of the Russian Federation;

e) developers who manage an apartment building before concluding a management agreement for an apartment building with a management organization (hereinafter referred to as a developer - a management organization).

2. Under the activity of managing an apartment building (hereinafter referred to as the management of an apartment building) is understood the implementation of standards aimed at achieving the goals established by article of the Housing Code of the Russian Federation, as well as determined by the decision of the owners of premises in an apartment building.

3. Management is carried out in relation to each individual apartment building as an independent object of management, taking into account the composition, design features, the degree of physical wear and tear and technical condition of the common property, depending on the geodetic and climatic conditions of the location of the apartment building, as well as based on the minimum list of services and works necessary to ensure the proper maintenance of common property in an apartment building, approved by Decree of the Government of the Russian Federation of April 3, 2013 N 290 (hereinafter - the minimum list).

II. Apartment building management standards

4. Management of an apartment building is ensured by the following standards:

a) reception, storage and transfer of technical documentation for an apartment building and other documents related to the management of such a house, provided for by the Rules for the maintenance of common property in an apartment building, approved by the Government of the Russian Federation dated August 13, 2006 N 491, keys to the premises included in the composition of the common property of owners of premises in an apartment building, electronic access codes to equipment that is part of the common property in an apartment building, and other technical means and equipment necessary for the operation and management of an apartment building (hereinafter - technical documentation for an apartment building and other related with the management of such an apartment building, documents, technical means and equipment), in the manner prescribed by these Rules, as well as their updating and restoration (if necessary);

b) maintaining a register of owners of premises in an apartment building in accordance with part 3.1 of article of the Housing Code of the Russian Federation, collecting, updating and storing information about tenants of premises in an apartment building, as well as about persons using the common property of owners of premises in an apartment building on the basis of contracts ( by decision of the general meeting of owners of premises in an apartment building), including keeping up-to-date lists in electronic form, taking into account the requirements of the legislation of the Russian Federation on the protection of personal data;

development, taking into account the minimum list of services and works for the maintenance and repair of common property in an apartment building (hereinafter referred to as the list of services and works), and in the case of managing an apartment building by a partnership or cooperative - the formation of an annual plan for the maintenance and repair of common property in an apartment building;

calculation and justification of the financial needs necessary for the provision of services and the performance of work included in the list of services and works, indicating the sources of coverage for such needs (including taking into account the consideration of price proposals on the market for services and works, estimates for the performance of certain types of work);

preparation of proposals on the issues of overhaul (reconstruction) of an apartment building, as well as the implementation of actions aimed at reducing the volume of energy resources used in an apartment building, increasing its energy efficiency;

preparation of proposals for the transfer of objects of common property of owners of premises in an apartment building for use by other persons on a reimbursable basis on terms that are most beneficial for owners of premises in this building, including using competitive selection mechanisms;

ensuring familiarization of the owners of premises in an apartment building with drafts of prepared documents on the maintenance and repair of the common property of owners of premises in an apartment building and the use of this property, as well as organizing a preliminary discussion of these projects;

ensuring familiarization of the owners of premises in an apartment building, members of a partnership or cooperative with information and (or) materials that will be considered at the meeting;

preparation of forms of documents required for registration of meeting participants;

preparation of premises for the meeting, registration of meeting participants;

documenting the decisions taken by the meeting;

bringing to the notice of the owners of premises in an apartment building, members of a partnership or cooperative of decisions made at the meeting;

e) organization of the provision of services and performance of work provided for by the list of services and works approved by the decision of the meeting, including:

determination of the method of rendering services and performing work;

preparation of assignments for executors of services and works;

conclusion of contracts for the provision of services and (or) performance of work on the maintenance and repair of the common property of owners of premises in an apartment building;

conclusion of agreements with the owners and users of premises in an apartment building containing the conditions for the provision of utilities;

conclusion of contracts for energy supply (purchase and sale, supply of electricity (power), heat supply and (or) hot water supply, cold water supply, water disposal, gas supply (including supply of domestic gas in cylinders) with resource supplying organizations in order to ensure the provision to owners and users premises in an apartment building of a corresponding type of communal service and the acquisition of communal resources consumed when using and maintaining common property in an apartment building, as well as contracts for the maintenance and repair of in-house engineering systems (in cases stipulated by the legislation of the Russian Federation);

conclusion of other agreements aimed at achieving the goals of managing an apartment building, ensuring the safety and comfort of living in this building;

control over the provision of services and the performance of work on the maintenance and repair of common property in an apartment building by the performers of these services and works, including documenting the acceptance of such services and works, as well as the facts of performing services and works of inadequate quality;

Conducting claims, litigation in the event of violations by the contractors of services and works of obligations arising from contracts for the provision of services and (or) performance of work on the maintenance and repair of the common property of owners of premises in an apartment building;

f) interaction with state authorities and local self-government bodies on issues related to the management of an apartment building;

calculation of compulsory payments and contributions related to the payment of expenses for the maintenance and repair of common property in an apartment building and utilities in accordance with the requirements of the legislation of the Russian Federation;

execution of payment documents and sending them to owners and users of premises in an apartment building;

Carrying out by management organizations, partnerships and cooperatives of settlements with resource supplying organizations for utility resources supplied under power supply contracts (purchase and sale, supply of electricity (power), heat supply and (or) hot water supply, cold water supply, water disposal, gas supply (including supply of domestic gas in cylinders) in order to ensure the provision of a corresponding type of utility service to the owners and users of premises in an apartment building and the acquisition of communal resources consumed when using and maintaining common property in an apartment building;

Conducting claims and claims against persons who have not fulfilled the obligation to pay for residential premises and utilities provided for by the housing legislation of the Russian Federation;

providing the owners of premises in an apartment building with reports on the fulfillment of obligations to manage an apartment building with the frequency and in the amount established by the decision of the meeting and the management agreement for the apartment building;

disclosure of information on the management of an apartment building in accordance with the information disclosure standard by organizations operating in the field of management of apartment buildings, approved by the Government of the Russian Federation of September 23, 2010 N 731;

receiving and considering applications, proposals and applications from owners and users of premises in an apartment building;

ensuring the participation of representatives of the owners of premises in an apartment building in monitoring the quality of services and works, including during their acceptance.

III. Formation and approval of the list

services and works for the maintenance and repair of common property

in an apartment building

5. A draft list of services and works is drawn up and submitted to the owners of premises in an apartment building for approval, depending on the way the apartment building is managed by the managing organization, partnership or cooperative, respectively, and in the case of direct management of the apartment building by the owners of the premises in this building - by one of such owners.

6. In order to confirm the need to provide services and perform the work stipulated by the draft list of services and works, the managing organization, partnership or cooperative, at the request of the owners of premises in an apartment building, must submit an act of inspection of the technical condition of an apartment building, as well as other documents containing information about the identified defects (malfunctions, damages), and, if necessary, conclusions of expert organizations.

7. The list of services and works may include services and works that are not included in the minimum list.

8. The list of services and works must contain the volumes, cost, frequency and (or) schedule (terms) for the provision of services and performance of work on the maintenance and repair of the common property of the owners of premises in an apartment building.

IV. Emergency dispatch service

9. The managing organization, partnership or cooperative is obliged to organize the activities of the emergency dispatch service in an apartment building, including by concluding a service agreement with an organization carrying out emergency dispatch services (hereinafter - the emergency dispatch service).

With the direct management of an apartment building by the owners of premises in this building, provisions on the implementation of the activities of the emergency dispatch service are to be included in contracts concluded with persons performing work on the maintenance and repair of common property in an apartment building, carrying out cold and hot water supply, water disposal, electricity supply, gas supply (including the supply of domestic gas in cylinders), heating (heat supply, including the supply of solid fuel in the presence of stove heating), or an agreement is concluded on the implementation of the activities of the emergency dispatch service with an organization carrying out such activities.

10. The emergency dispatch service carries out day-to-day (current) control over the work of the intra-house engineering systems of apartment buildings, control of the quality of utilities at the interface between the elements of intra-house engineering systems and centralized networks of engineering and technical support, round-the-clock registration and control of implementation within the timeframes established by clause 13 of these Rules, applications of owners and users of premises in apartment buildings on issues related to the provision of utilities, maintenance of common property in an apartment building, provision of services and performance of work on the maintenance and repair of common property in an apartment building, as well as on the elimination of malfunctions and damage to internal engineering systems and the fulfillment of other obligations of the management organization provided for by the management agreement for the apartment building, other obligations of the partnership or cooperative for the management of the apartment building, and takes operational measures to ensure the safety of citizens in the event of emergencies or the threat of their occurrence.

11. The emergency dispatching service with the help of the dispatching system provides:

control of gas contamination of technical undergrounds and collectors;

loudspeaker (two-way) communication with elevator passengers.

12. The work of the emergency dispatch service is carried out around the clock. The information obtained as a result of continuous monitoring of the operation of engineering equipment is reflected by the emergency dispatch service in the corresponding logs, which are kept, including in the form of electronic documents.

13. The emergency dispatch service provides:

answering a phone call from the owner or user of a room in an apartment building to the emergency dispatch service within no more than 5 minutes, and if the response is not provided within the specified time limit, interacting with the owner or user of the premises in an apartment building who called the emergency dispatch service through the telephone communication within 10 minutes after receiving his phone call to the emergency dispatch service or providing a technological opportunity to leave a voice message and (or) an electronic message, which must be considered by the emergency dispatch service within 10 minutes after receipt;

elimination of blockages of the in-house engineering drainage system within two hours from the moment of registration of the application;

supply of utilities in the event of emergency damage to in-house engineering systems of cold and hot water supply, wastewater disposal and in-house heating and power supply systems in a time that does not violate the duration of interruptions in the provision of utilities established by the housing legislation of the Russian Federation;

In the event of emergency damage to in-house engineering systems of cold and hot water supply, drainage and in-house heating systems, the emergency dispatch service also informs the local government body of the municipality on the territory of which the apartment building is located about the nature of the emergency damage and the planned time frame for its elimination.

The work of the emergency dispatch service must be carried out in accordance with the requirements of the regulatory legal acts of the Russian Federation, aimed at ensuring peace and quiet of citizens. The managing organization, partnership or cooperative is obliged to ensure the implementation of emergency dispatch services in accordance with the requirements of these Rules.

14. Upon receipt of signals of an accident or damage to internal engineering systems of cold and hot water supply, drainage and internal heating and power supply systems, information and telecommunication networks, gas supply systems and internal gas equipment that are part of the common property of owners of premises in an apartment building, emergency the dispatch service informs the emergency services of the relevant resource supplying organizations about this and eliminates such accidents and damage independently or with the involvement of these services, and in cases where the legislation of the Russian Federation provides for special requirements for the implementation of emergency dispatching activities by resource supplying organizations, the emergency dispatch service reports this to the emergency services of the relevant resource supplying organizations and monitors the elimination of such accidents and damages.

15. The managing organization, the developer - the managing organization, partnership or cooperative, the owners of the premises with the direct method of managing an apartment building in the case of organizing emergency dispatch service by concluding a service agreement with an organization carrying out the relevant activity, submit to the emergency dispatch service a set of technical documentation for all objects, networks and structures, diagrams of all disconnecting and locking nodes of in-house engineering systems, plans for underground communications and other documentation necessary for the implementation of emergency dispatch services.

16. The managing organization, the developer - the managing organization, partnership or cooperative, the owners of the premises, with the direct method of managing an apartment building, provide free access for employees of the emergency dispatch service to premises in an apartment building that are not part of apartments and are intended to serve more than one residential and (or ) non-residential premises in this apartment building, and to other objects intended for the maintenance, operation and improvement of the apartment building.

17. The emergency dispatch service accepts and fulfills applications from owners and users of premises in apartment buildings. Applications are accepted by direct contact with the emergency dispatch service, including by telephone, as well as by direct communication via intercoms installed in the entrances of apartment buildings and elevator cabins, or other possible means of communication.

Registration of applications is carried out in the register of applications of owners and users of premises in apartment buildings or in an automated system for recording such applications (if any) and using the recording of a telephone conversation in accordance with the legislation of the Russian Federation.

The register of applications must be laced, numbered and sealed by the emergency dispatch service.

The emergency dispatch service is obliged to ensure the storage of the specified log in the premises occupied by this service and familiarization, at the request of the owners and users of the premises in apartment buildings, in respect of which this service carries out emergency dispatch services, with the entries made in the registration log of applications.

17 (1). When an application is received, the emergency dispatch service finds out the reasons, the nature of the appeal and makes operational decisions on interaction with other emergency repair services. Information about the decision taken is recorded in the register of applications or the state information system of housing and communal services in the case of keeping a register of applications in this system. The emergency dispatch service organizes the execution of the received application within the time limits established by paragraph 13 of these Rules.

17 (2). When registering an application, the emergency dispatch service informs the owner or user of the premises in an apartment building who applied with the application, its registration number and information on the scheduled deadlines and measures for the execution of the application.

17 (3). When carrying out emergency dispatching services, the safety of life and health of people and animals, the environment, the safety of property of the owners of premises in an apartment building must be ensured.

Employees of the emergency dispatch service, carrying out trips for the execution of requests, must be provided with the necessary means, including equipment and materials, for the execution of the request. If the execution of the application requires the access of an emergency dispatch service employee to a room in an apartment building, the emergency dispatch service informs the owner or user of such a room about the planned date and time of the start of the application, the reasons for the need to provide access to the room, as well as the surname, first name , patronymic (if any) of the employee (employees) of the emergency dispatch service who will carry out the execution of the application. An employee of the emergency dispatch service must have an official ID, an identification mark (badge, patch on clothes, etc.) with the name of the organization, last name, first name, patronymic (if any) and professional specialization, as well as disposable shoe covers.

17 (4). The emergency dispatch service carries out operational control of the timing, quality of execution of received applications using photofixation tools, operational and periodic surveys of owners and users of premises in an apartment building for the quality of execution of received applications. The results of the control are entered into the register of applications or the state information system of housing and communal services in the case of keeping a register of applications in this system.

V. Procedure for the transfer of technical documentation

for an apartment building and other related

with the management of such an apartment building

documents, technical means and equipment

18. If the meeting makes a decision to change the management method for an apartment building, the term of the management agreement for an apartment building expires, or the early termination of such an agreement, the person authorized by the meeting, the management body of the partnership or cooperative, within 5 working days, sends the organization that previously managed such a building, as well as to an executive body of a constituent entity of the Russian Federation authorized to exercise regional state housing supervision, a local government body authorized to exercise municipal housing control (hereinafter referred to as a state housing supervision body (municipal housing control body)), notification of a decision adopted at a meeting with a copy of this attached solutions.

This notification must contain the name of the organization chosen by the owners of premises in an apartment building to manage this building, its address, and in the case of direct management of the owners of premises in such a building - information about one of the owners specified in the decision of the meeting on the choice of the management method for the apartment building. Such notification can be sent using the state information system of housing and communal services.

19. An organization that previously managed an apartment building and received the notification provided for in paragraph 18 of these Rules, transmits, in the manner prescribed by paragraph 22 of these Rules, technical documentation for an apartment building and other documents related to the management of such an apartment building, technical means and equipment, as well as information , specified in subparagraph "b" of paragraph 4 of these Rules, of the organization chosen by the owners of premises in an apartment building to manage this building, the governing body of a partnership or cooperative, or in the case of direct management of an apartment building by the owners of premises in such a building to one of the owners specified in the decision of the meeting on the choice of a method for managing an apartment building, or, if such an owner is not specified, to any owner of the premises in this house according to the act of acceptance and transfer not later than the deadline established by part 10 of article of the Housing Code of the Russian Federation.

20. Technical documentation for an apartment building and other documents related to the management of an apartment building are subject to transfer in the composition provided for by the Rules for the maintenance of common property in an apartment building, approved by Decree of the Government of the Russian Federation of August 13, 2006 N 491.

The documents to be transferred must contain information relevant at the time of transfer about the composition and condition of the common property of the owners of premises in an apartment building.

21. If the organization that previously managed an apartment building does not have one or more documents that are part of the technical documentation for an apartment building, and other documents, technical means and equipment related to the management of such an apartment building, such an organization is obliged within 3 months from the date of receipt of the notification , provided for in paragraph 18 of these Rules, take measures to restore them and, in the manner prescribed by paragraph 22 of these Rules, transfer them according to a separate act of acceptance and transfer of the organization chosen by the owners of the premises in the apartment building to manage this house, to the management body of the partnership or cooperative, or to in the case of direct management of such a house by the owners of the premises in this house to one of the owners specified in the decision of the meeting on the choice of the method of managing this house.

22. An organization that previously managed an apartment building, in any way that allows to reliably establish that the message comes from the specified organization, and also to confirm its receipt, notifies the date (no earlier than 7 days from the date of sending the message), time and place of transfer of technical documentation for an apartment building and other documents, technical means and equipment related to the management of this house, an organization chosen by the owners of premises in an apartment building to manage this building, the governing body of a partnership or cooperative, or in the case of direct management of such a house by the owners of premises in this house by one of the owners specified in the decision of the meeting on the choice of how to manage this house.

The transfer of technical documentation to an apartment building and other documents, technical means and equipment related to the management of this house is carried out according to an act of acceptance and transfer, which must contain information about the date and place of its preparation and a list of documents to be transferred.

23. Any disagreements on the quantitative and (or) qualitative composition of the technical documentation for an apartment building and other documents, technical means and equipment to be transferred related to the management of this house are reflected in the act of acceptance and transfer. A copy of the act must be sent to the state housing supervision body (municipal housing control body) within 3 days from the date of its signing by the transmitting and receiving parties.

Vi. The procedure for the termination of management activities

apartment building in connection with the exclusion of information

about an apartment building from the register of licenses of the subject

Russian Federation, termination of the license

for business activities

for the management of apartment buildings

or its cancellation

24. If information about an apartment building is excluded from the register of licenses of a constituent entity of the Russian Federation, as well as if the license to carry out entrepreneurial activities to manage apartment buildings (hereinafter referred to as the license) is terminated or canceled, the date of termination of the management agreement is determined by the day preceding the day of the beginning of the management of an apartment building by a management organization selected by the general meeting of owners of premises in an apartment building or based on the results of an open tender provided for in part 5 of article of the Housing Code of the Russian Federation, or in the case provided for by part 6 of article of the Housing Code of the Russian Federation, selected without holding an open tender. If the management method of an apartment building has been changed, the date of termination of the management contract is determined by the day preceding the day the new management method began to be implemented.

25. The managing organization, in the event that information about an apartment building is excluded from the register of licenses of a constituent entity of the Russian Federation, as well as if the license is terminated or the license is revoked, transfers the technical documentation for an apartment building and other documents, technical means and equipment related to the management of such a house, as well as documents and information specified in subparagraphs "e" and "e (1)" of paragraph 18 of the Rules, binding upon conclusion by the management organization or the homeowners' association or by a housing cooperative or other specialized consumer cooperative of contracts with resource supplying organizations, approved by Decree of the Government of the Russian Federation of February 14, 2012 N 124, paragraph 56 (1) and subparagraph "b" of paragraph 57 of the Rules for the provision of communal services to owners and users of premises in a multi-residential complex shooting houses and residential buildings approved by the Decree of the Government of the Russian Federation of May 6, 2011 N 354.

The documents to be transferred must contain information that is current on the day of transfer.

26. Contracts of the managing organization with organizations that provide services and (or) perform work on the maintenance and repair of the common property of owners of premises in an apartment building, and organizations that carry out major repairs of common property in an apartment building, terminate simultaneously with the termination of the management agreement for an apartment building in the event that information about an apartment building is excluded from the register of licenses of a constituent entity of the Russian Federation, as well as if the license is terminated or canceled.

Vii. Organization of interaction of the manager

organizations with owners and users of premises

in an apartment building when managing

apartment building

27. The managing organization is obliged to ensure interaction with the owners and users of premises in an apartment building, including by providing the specified persons with the opportunity to personally contact the existing office of the managing organization or to the multifunctional center for the provision of state and municipal services in the event that the managing organization concludes an agreement with the specified center, providing for the possibility of ensuring such interaction (hereinafter - the representative office of the managing organization). The representative office of the managing organization must be located within the municipal formation, including within the intracity area in the urban district with an intracity division or the intracity territory of a city of federal significance, on the territory of which the apartment buildings are located, which are managed by such a management organization, within walking distance from the said apartment buildings. houses. At the same time, for the purposes of these Rules, pedestrian accessibility means a distance of no more than 3 kilometers covered on foot.

28. The representative office of the management organization is intended to receive the owners and users of premises in apartment buildings, to provide prompt answers to incoming questions, as well as to provide any other assistance to the owner or user of the premises in an apartment building on a question arising from him related to the management of an apartment building, the owner, the user of the room in which he is.

29. The management organization discloses, in accordance with Section VIII of these Rules, information on the days and hours of reception of owners and users of premises in an apartment building by authorized persons of the management organization (hereinafter referred to as reception), which must be carried out at least once a month. Reception is carried out at the representative office of the managing organization by the person performing the functions of the sole executive body of the managing organization, as well as other authorized persons.

30. Appointments are made directly at the representative office of the management organization, by telephone of the management organization or using the state information system of housing and communal services. Reception without an appointment is carried out after the reception of the owners and users of the premises in the apartment building, made an appointment.

When making an appointment for an appointment, an employee of the representative office of the management organization finds out the presence of existing applications to the emergency dispatch service from the applied owner or user of the premises in an apartment building, the status of consideration and the result of the execution of these applications and enters this information, the date of admission, the position of the person carrying out the reception in personal appointment log. A copy of the entry in the personal appointment log is sent to the owner or user of the premises in the apartment building who has applied.

The result of the appointment is recorded in the personal appointment log.

VIII. The procedure for disclosing information of the manager

organization, partnership or cooperative

31. If an apartment building is managed by a management organization, it is obliged to disclose the following information by posting on a permanent basis:

a) on signboards located at the entrance to the representative office of the managing organization:

name (company name) of the managing organization;

the address of the location of the managing organization;

contact phone numbers of the managing organization, e-mail address;

operating mode of the managing organization.

In the event of a change, the specified information is subject to disclosure within 3 business days from the date of the change;

b) on bulletin boards located at all entrances of an apartment building or within the land plot on which the apartment building is located:

name (company name) of the managing organization, license number, license validity period, information about the body that issued the said license, address of the location, including the representative office of the managing organization, working hours, information on days and hours of reception, address of the official website of the managing organization (if availability) in the information and telecommunication network "Internet" (hereinafter - the network "Internet"), the address of the official website of the state information system of housing and communal services on the Internet;

notifications of upcoming work, equipment inspections, restoration work, and other activities that may cause inconvenience for the owners and users of premises in an apartment building or require the presence of such owners and users or their representatives in the premises in an apartment building at a certain time, indicating the time of such activities;

The information specified in paragraph five of this sub-clause is subject to disclosure no later than 30 calendar days before the day the owners and users of premises in an apartment building are presented with payment documents, on the basis of which payment for residential premises and (or) utilities in a different amount will be made, if another term for informing the owners of premises in an apartment building is not established by the management agreement for an apartment building;

c) at information stands (counters) in the representative office of the managing organization:

name (company name) of the managing organization, license number, license validity period, information about the body that issued the said license, address of the location, including the representative office of the managing organization, working hours, information on days and hours of reception, address of the official website of the managing organization on the network "Internet" (if available), the address of the official website of the state information system of housing and communal services on the Internet;

contact phones of the managing organization, representative office of the managing organization, emergency dispatch service and emergency services of resource supplying organizations;

step by step instructions on how to install an individual metering device;

information on the timing of payment for residential premises and (or) utilities, the consequences of untimely and (or) incomplete payment of such a fee, on the mandatory and (or) recommended terms for transferring meter readings to the utility service provider in accordance with the procedure and conditions for receiving such readings that are established by an agreement containing provisions on the provision of utilities;

information about the body of state housing supervision (functions, name, address, contact phone number, last name, first name and patronymic (if any) of the head);

information on the size of prices (tariffs) to be applied in determining the amount of payment for residential premises and (or) utilities, and on the requisites of regulatory legal acts, decisions of the general meeting of owners of premises in an apartment building (if any), by which they are established;

information on the standards for the consumption of utilities and the standards for the consumption of utility resources for the maintenance of common property in an apartment building, as well as in the case of a decision in the constituent entity of the Russian Federation to establish a social rate of consumption of electrical energy (power) - information on the value of the established social rate of consumption of electrical energy (capacity) for groups of households and types of dwellings;

information memo on the rules for the safe use of gas in everyday life, information on the consumer's obligation to conclude an agreement on the maintenance and repair of in-house gas equipment;

information memo containing information on the composition of the monthly payment for residential premises and (or) utilities, contact numbers of persons responsible for calculating payments for residential premises and utilities;

samples of filling out applications, complaints and other appeals of citizens and organizations;

a stand with a list of works and services offered by the managing organization;

information on the places of waste accumulation, collection (including separate collection) of wastes of I - IV hazard classes;

information on the rules for handling waste of I - IV hazard classes, the procedure for the separate collection of waste;

information sheet on the rules for the safe use of mercury-containing lamps and devices;

notifications of changes in the amount of payment for residential premises and (or) utilities.

In the event of a change in the information specified in paragraphs two through fifteen of this sub-clause, such information shall be disclosed within 3 working days from the date of the change.

The information specified in paragraph sixteen of this subparagraph is subject to disclosure no later than 30 calendar days before the day the owners and users of premises in an apartment building are presented with payment documents, on the basis of which payment for residential premises and (or) utilities in a different amount will be made, if another term for informing the owners of premises in an apartment building is not established by the management agreement for an apartment building;

d) on the official website of the state information system of housing and communal services on the Internet, information provided for by the legislation of the Russian Federation on the state information system of housing and communal services.

32. If an apartment building is managed by a partnership or cooperative, they are obliged to disclose the following information by posting on a permanent basis:

a) on bulletin boards located at all entrances of an apartment building or within the land plot on which an apartment building is located:

the name of the partnership or cooperative, the mode of operation, the address of the official website on the Internet (if any), the address of the official website of the state information system of housing and communal services on the Internet;

contact numbers of the partnership or cooperative, emergency dispatch services and emergency services of resource supplying organizations;

notifications of upcoming work, equipment inspections, restoration work, and other activities that may cause inconvenience for the owners and users of premises in an apartment building or require the presence of such owners and users or their representatives in the premises at a certain time, indicating the time of such events;

notifications of changes in the amount of payment for residential premises and (or) utilities.

In the event of a change in the information specified in paragraphs two and three of this sub-clause, such information shall be disclosed within 3 working days from the date of the change.

The information specified in paragraph four of this sub-clause shall be disclosed no later than 3 business days prior to the day of the implementation of the relevant measures.

The information specified in paragraph five of this subparagraph is subject to disclosure no later than 30 calendar days before the day the owners and users of premises in an apartment building are presented with payment documents, on the basis of which payment for residential premises and (or) utilities in a different amount will be made;

b) on the official website of the state information system of housing and communal services on the Internet, information provided for by the legislation of the Russian Federation on the state information system of housing and communal services.

The chairman of the board of a partnership or cooperative or an employee who is entrusted with the responsibilities of organizing interaction with the owners and users of premises in an apartment building by the internal documents of the partnership or cooperative, assists them in finding the necessary information.

33. The managing organization, partnership, cooperative shall not have the right to restrict access to disclosed information to owners and users of premises in an apartment building, and are also obliged to ensure the safety of disclosed information in the places of its placement provided for by these Rules.

The carrier with information that has lost its relevance is not subject to storage.

34. The managing organization, partnership or cooperative shall provide, at the request (appeal) of the owners and users of premises in an apartment building:

no later than the day following the day of receipt of the request (appeal) - any information from the list of information to be disclosed in accordance with paragraphs 31 and 32 of these Rules. If the requested information affects the interests of an indefinite circle of persons and, in the opinion of the managing organization, partnership or cooperative, is disclosed to the required extent in the manner specified in clauses 31 and 32 of these Rules, and is relevant at the time of consideration of the request (appeal), the managing organization, the partnership or cooperative has the right, without providing the requested information, to inform the location of the requested information. The specified message is sent no later than the day following the day of receipt of the request (appeal), and through the communication channels provided for in paragraph 35 of these Rules;

within 3 working days from the date of receipt of the request (appeal) - written information for the periods requested by the consumer on the monthly volumes (quantity) of utilities consumed according to the indications of collective (general house) metering devices (if any), the total volume (quantity) of the corresponding utilities consumed in residential and non-residential premises in an apartment building, the volumes (quantity) of utilities calculated using the standards for the consumption of utilities, the volumes (amount) of utilities consumed in order to maintain common property in an apartment building;

within a period of no later than 3 working days from the date of receipt of the request (appeal) - information on the readings of collective (general house) metering devices for a period of not more than 3 years from the date of taking readings;

within 3 working days from the date of receipt of the request (appeal) - a copy of the act on causing damage to the life, health and property of the owner or user of the premises in the apartment building, the common property of the owners of premises in the apartment building, containing a description of the damage caused and the circumstances under which such damage was caused as provided by the Rules for the provision of utilities to owners and users of premises in apartment buildings and residential buildings, approved by the Government of the Russian Federation of May 6, 2011 N 354;

within 3 working days from the date of receipt of the request (appeal) - a copy of the act of violation of quality or exceeding the established duration of a break in the provision of services or performance of work, stipulated by the Rules for changing the amount of payment for the maintenance of residential premises in the event of the provision of services and performance of management work maintenance and repair of common property in an apartment building of inadequate quality and (or) with interruptions exceeding the established duration, approved by Decree of the Government of the Russian Federation of August 13, 2006 N 491;

within 3 working days from the date of receipt of the request (appeal) - a copy of the act of checking the provision of public services of inadequate quality and (or) with interruptions exceeding the established duration provided for by the Rules for the provision of public services to owners and users of premises in apartment buildings and residential buildings, approved by the Resolution of the Government of the Russian Federation of May 6, 2011 N 354;

other information - within the period established by the relevant regulatory legal acts of the Russian Federation, the obligation to provide which by the managing organization, partnership or cooperative to the owners and users of premises in apartment buildings is stipulated by the legislation of the Russian Federation.

35. The request (appeal) can be sent by mail, e-mail to the e-mail address of the managing organization, partnership or cooperative, the state information system of housing and communal services, as well as with the special owner or user of the premises in the apartment building or through the concierge of the apartment building. at home, if the concierge service is provided for by the management agreement for the apartment building, and also expressed orally, including at the reception. The official response is sent through the same communication channels through which the request (appeal) was received, unless otherwise indicated by the applicant.

36. The time limit for responding to a request (appeal) of the owner or user of the premises in an apartment building on issues not listed in clauses 31, 32 and 34 of these Rules is no more than 10 working days from the day the management organization, partnership or cooperative receives the corresponding request ( treatment).

37. The response to an individual or collective request (appeal) of persons who are not the owners or users of premises in an apartment building (hereinafter referred to as the applicant) is sent to the applicant within 30 calendar days from the date of registration of the request (appeal). The managing organization, partnership or cooperative may extend the period for consideration of the request (appeal) by no more than 30 calendar days if, in order to prepare the response, it is necessary to obtain information from other persons, notifying the applicant about the extension of the period for its consideration. A notice on the extension of the period for consideration of the request (appeal) with an indication of the reasons for such an extension is sent to the applicant before the expiration of the 30-day period for consideration of the request (appeal) using the state information system of housing and communal services or in writing using the method of sending that allows setting the date sending or confirming the fact of delivery (receipt).

38. The managing organization, partnership or cooperative shall be obliged to keep the request (appeal) and a copy of the answer to it within 3 years from the date of its registration.

"On the procedure for the implementation of activities for the management of apartment buildings"

Edition from 13.09.2018 - Valid from 01.03.2019

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GOVERNMENT OF THE RUSSIAN FEDERATION

RESOLUTION
dated May 15, 2013 N 416

ON THE ORDER OF IMPLEMENTATION OF ACTIVITIES ON MANAGEMENT OF APARTMENT BUILDINGS

from 03.26.2014 N 230, from 25.12.2015 N 1434, from 13.09.2018 N 1090)

1. To approve the attached Rules for the implementation of activities for the management of apartment buildings.

2. The Ministry of Construction and Housing and Communal Services of the Russian Federation shall provide clarifications on the procedure for applying the Rules approved by this decree. dated 26.03.2014 N 230)

Prime Minister
Russian Federation
D. MEDVEDEV

APPROVED BY
government decree
Russian Federation
dated May 15, 2013 N 416

RULES FOR IMPLEMENTATION OF ACTIVITIES ON MANAGEMENT OF APARTMENT BUILDINGS

(as amended by Resolutions of the Government of the Russian Federation of 25.12.2015 N 1434, of 27.03.2018 N 331 (as amended of 13.09.2018), of 13.09.2018 N 1090)

I. General Provisions

1. These Rules establish the standards and procedure for the implementation of activities for the management of an apartment building:

a) by owners of premises in an apartment building with the direct management of an apartment building by owners of premises in this building;

c) managing organizations that have entered into an agreement for the management of an apartment building, including in the case provided for by part 14 of Article 161 of the Housing Code of the Russian Federation;

d) the subparagraph is no longer valid. (as amended by the Resolution of the Government of the Russian Federation of December 25, 2015 N 1434)

2. Under the activity of managing an apartment building (hereinafter referred to as the management of an apartment building) is understood the implementation of standards aimed at achieving the goals established by Article 161 of the Housing Code of the Russian Federation, as well as determined by the decision of the owners of premises in an apartment building.

II. Apartment building management standards

4. Management of an apartment building is ensured by the following standards:

a) reception, storage and transfer of technical documentation for an apartment building and other documents related to the management of such a house, provided for by the Rules for the maintenance of common property in an apartment building, approved by the Government of the Russian Federation of August 13, 2006 N 491, keys to the premises included in the composition of the common property of owners of premises in an apartment building, electronic access codes to equipment that is part of the common property in an apartment building, and other technical means and equipment necessary for the operation and management of an apartment building (hereinafter - technical documentation for an apartment building and other related with the management of such an apartment building, documents, technical means and equipment), in the manner prescribed by these Rules, as well as their updating and restoration (if necessary); (as amended by Resolutions of the Government of the Russian Federation of 13.09.2018 N 1090)

b) maintaining a register of owners of premises in an apartment building in accordance with part 3.1 of Article 45 of the Housing Code of the Russian Federation, collecting, updating and storing information about tenants of premises in an apartment building, as well as about persons using the common property of owners of premises in an apartment building on the basis of contracts (by decision of the general meeting of owners of premises in an apartment building), including keeping up-to-date lists in electronic form, taking into account the requirements of the legislation of the Russian Federation on the protection of personal data; (as amended by Resolutions of the Government of the Russian Federation of 13.09.2018 N 1090)

notification, including using the state information system of housing and communal services, to owners of premises in an apartment building, members of a partnership or cooperative about holding a meeting; (as amended by the Resolution of the Government of the Russian Federation of 03/27/2018 N 331 (as amended on 09/13/2018))

ensuring familiarization of the owners of premises in an apartment building, members of a partnership or cooperative with information and (or) materials that will be considered at the meeting;

preparation of forms of documents required for registration of meeting participants;

preparation of premises for the meeting, registration of meeting participants;

documenting the decisions taken by the meeting;

bringing to the notice of the owners of premises in an apartment building, members of a partnership or cooperative of decisions made at the meeting;

e) organization of the provision of services and performance of work provided for by the list of services and works approved by the decision of the meeting, including:

determination of the method of rendering services and performing work;

preparation of assignments for executors of services and works;

selection, including on a competitive basis, of performers of services and works for the maintenance and repair of common property in an apartment building on terms that are most beneficial for the owners of premises in an apartment building;

conclusion of contracts for the provision of services and (or) performance of work on the maintenance and repair of the common property of owners of premises in an apartment building;

conclusion of agreements with the owners and users of premises in an apartment building containing the conditions for the provision of utilities;

conclusion of other agreements aimed at achieving the goals of managing an apartment building, ensuring the safety and comfort of living in this building;

registration of acceptance of such services and works, as well as the facts of performance of services and works of inadequate quality;

f) interaction with state authorities and local self-government bodies on issues related to the management of an apartment building;

execution of payment documents and sending them to owners and users of premises in an apartment building;

Conducting claims and claims against persons who have not fulfilled the obligation to pay for residential premises and utilities provided for by the housing legislation of the Russian Federation;

providing the owners of premises in an apartment building with reports on the fulfillment of obligations for the management of an apartment building

the house with the frequency and in the amount established by the decision of the meeting and the management agreement for the apartment building;

receiving and considering applications, proposals and applications from owners and users of premises in an apartment building;

ensuring the participation of representatives of the owners of premises in an apartment building in monitoring the quality of services and works, including during their acceptance.

III. Formation and approval of the list of services and works for the maintenance and repair of common property in an apartment building

5. A draft list of services and works is drawn up and submitted to the owners of premises in an apartment building for approval, depending on the way the apartment building is managed by the managing organization, partnership or cooperative, respectively, and in the case of direct management of an apartment building by the owners of premises in this building - by one of such owners ( hereinafter - the emergency dispatch service).

7. The list of services and works may include services and works that are not included in the minimum list.

8. The list of services and works must contain the volume, cost, frequency and (or) schedule (terms) for the provision of services and performance of work on the maintenance and repair of the common property of the owners of premises in an apartment building.

IV. Emergency dispatch service

9. The managing organization, partnership or cooperative shall be obliged to organize the activities of the emergency dispatch service in an apartment building, including by concluding an agreement for the provision of services with an organization carrying out emergency dispatch services. (as amended by the Resolution of the Government of the Russian Federation of 03/27/2018 N 331 (as amended on 09/13/2018))

With the direct management of an apartment building by the owners of premises in this building, provisions on the implementation of the activities of the emergency dispatch service are to be included in contracts concluded with persons performing work on the maintenance and repair of common property in an apartment building, carrying out cold and hot water supply, water disposal, electricity supply, gas supply (including the supply of domestic gas in cylinders), heating (heat supply, including the supply of solid fuel in the presence of stove heating), or an agreement on the implementation of emergency dispatch services is concluded with an organization carrying out such activities. (as amended by Resolutions of the Government of the Russian Federation of December 25, 2015 N 1434, of March 27, 2018 N 331 (as amended of September 13, 2018))

Paragraph 3. - Abolished. (as amended by the Resolution of the Government of the Russian Federation of December 25, 2015 N 1434)

10. The emergency dispatch service carries out day-to-day (current) control over the work of the intra-house engineering systems of apartment buildings, control of the quality of utilities at the interface between the elements of intra-house engineering systems and centralized networks of engineering and technical support, round-the-clock registration and control of implementation within the timeframes established by clause 13 of these Rules, applications of owners and users of premises in apartment buildings on issues related to the provision of utilities, maintenance of common property in an apartment building, provision of services and performance of work on the maintenance and repair of common property in an apartment building, as well as on the elimination of malfunctions and damage to internal engineering systems and the fulfillment of other obligations of the management organization provided for by the management agreement for the apartment building, other obligations of the partnership or cooperative for the management of the apartment building, and takes prompt e measures to ensure the safety of citizens in the event of emergencies or the threat of their occurrence. (as amended by the Resolution of the Government of the Russian Federation of 03/27/2018 N 331 (as amended on 09/13/2018))

11. The emergency dispatching service with the help of the dispatching system provides:

control of gas contamination of technical undergrounds and collectors;

loudspeaker (two-way) communication with elevator passengers. (as amended by the Resolution of the Government of the Russian Federation of 03/27/2018 N 331 (as amended on 09/13/2018))

13. The emergency dispatch service provides: (as amended by the Resolution of the Government of the Russian Federation of 03/27/2018 N 331 (as amended on 09/13/2018))

localization of emergency damage to in-house engineering systems of cold and hot water supply, drainage and in-house heating and power supply systems for no more than half an hour from the moment of registration of the application; (as amended by the Resolution of the Government of the Russian Federation of 03/27/2018 N 331 (as amended on 09/13/2018))

elimination of blockages of the in-house engineering drainage system within two hours from the moment of registration of the application; (as amended by the Resolution of the Government of the Russian Federation of 03/27/2018 N 331 (as amended on 09/13/2018))

elimination of blockages of garbage chutes inside apartment buildings within 2 hours from the moment of registration of the application, but not earlier than 8 hours and not later than 23 hours with round-the-clock acceptance of applications; (as amended by the Resolution of the Government of the Russian Federation of 03/27/2018 N 331 (as amended on 09/13/2018))

elimination of emergency damages of in-house engineering systems of cold and hot water supply, drainage and in-house heating and power supply systems within a period of no more than 3 days from the date of the emergency damage. (as amended by the Resolution of the Government of the Russian Federation of 03/27/2018 N 331 (as amended on 09/13/2018))

In this case, the owner or user of the premises in an apartment building must be informed about the planned deadlines for the execution of the application within half an hour from the date of registration of the application. (as amended by the Resolution of the Government of the Russian Federation of 03/27/2018 N 331 (as amended on 09/13/2018))

The execution of applications for the elimination of minor faults and damages is carried out around the clock in accordance with the time and list of necessary works and services agreed with the owner or user of the premises in the apartment building who sent the application. (as amended by the Resolution of the Government of the Russian Federation of 03/27/2018 N 331 (as amended on 09/13/2018))

14. Upon receipt of signals about an accident or damage to internal engineering systems of cold and hot water supply, drainage and internal heating and power supply systems, information and telecommunication networks, gas supply systems and internal gas equipment that are part of the common property of owners of premises in an apartment building, emergency the dispatch service informs the emergency services of the relevant resource supplying organizations about this and eliminates such accidents and damage independently or with the involvement of these services, and in cases where the legislation of the Russian Federation provides for special requirements for the implementation of emergency dispatching activities by resource supplying organizations, the emergency dispatch service reports this to the emergency services of the relevant resource supplying organizations and monitors the elimination of such accidents and damages.

16. The managing organization, the developer - the managing organization, partnership or cooperative, the owners of premises with the direct method of managing an apartment building provide free access for emergency dispatch service employees to premises in an apartment building that are not part of apartments and are intended to serve more than one residential and (or ) non-residential premises in this apartment building, and to other objects intended for the maintenance, operation and improvement of the apartment building. (as amended by the Resolution of the Government of the Russian Federation of December 25, 2015 N 1434)

The register of applications must be laced, numbered and sealed by the emergency dispatch service.

17.1. When an application is received, the emergency dispatch service finds out the reasons, the nature of the appeal and makes operational decisions on interaction with other emergency repair services. Information about the decision taken is recorded in the register of applications or the state information system of housing and communal services in the case of keeping a register of applications in this system. The emergency dispatch service organizes the execution of the received application within the time limits established by paragraph 13 of these Rules. (as amended by the Resolution of the Government of the Russian Federation of 03/27/2018 N 331 (as amended on 09/13/2018))

17.2. When registering an application, the emergency dispatch service informs the owner or user of the premises in an apartment building who applied with the application, its registration number and information on the scheduled deadlines and measures for the execution of the application. (as amended by the Resolution of the Government of the Russian Federation of 03/27/2018 N 331 (as amended on 09/13/2018))

17.3. When carrying out emergency dispatching services, the safety of life and health of people and animals, the environment, the safety of property of the owners of premises in an apartment building must be ensured. (as amended by the Resolution of the Government of the Russian Federation of 03/27/2018 N 331 (as amended on 09/13/2018))

Employees of the emergency dispatch service, carrying out visits for the execution of orders, must be provided with the necessary means, including equipment and materials, for the execution of the order. If the execution of the application requires the access of an emergency dispatch service employee to a room in an apartment building, the emergency dispatch service informs the owner or user of such a room about the planned date and time of the start of the application, the reasons for the need to provide access to the room, as well as the surname, first name , patronymic (if any) of the employee (employees) of the emergency dispatch service who will carry out the execution of the application. An employee of the emergency dispatch service must have an official ID, an identification mark (badge, patch on clothes, etc.) with the name of the organization, last name, first name, patronymic (if any) and professional specialization, as well as disposable shoe covers. (as amended by the Resolution of the Government of the Russian Federation of 03/27/2018 N 331 (as amended on 09/13/2018))

17.4. The emergency dispatch service carries out operational control of the timing, quality of execution of received applications using photofixation tools, operational and periodic surveys of owners and users of premises in an apartment building for the quality of execution of received applications. The results of the control are entered into the register of applications or the state information system of housing and communal services in the case of keeping a register of applications in this system. (as amended by the Resolution of the Government of the Russian Federation of 03/27/2018 N 331 (as amended on 09/13/2018))

V. The procedure for transferring technical documentation to an apartment building and other documents, technical means and equipment related to the management of such an apartment building (as amended by Resolutions of the Government of the Russian Federation of 13.09.2018 N 1090)

18. If the meeting makes a decision to change the management method of an apartment building, the term of the management agreement for an apartment building expires or the early termination of such an agreement, the person authorized by the meeting, the management body of the partnership or cooperative, within 5 working days, sends the organization that previously managed such a building, as well as to an executive body of a constituent entity of the Russian Federation authorized to exercise regional state housing supervision, a local government body authorized to exercise municipal housing control (hereinafter referred to as a state housing supervision body (municipal housing control body), notification of a decision taken at a meeting with a copy of this decision attached ...

This notice must contain the name of the organization chosen by the owners of premises in an apartment building to manage this building, its address, and in the case of direct management of the owners of premises in such a building - information about one of the owners specified in the decision of the meeting on the choice of the management method for the apartment building. Such notification can be sent using the state information system of housing and communal services. (as amended by the Resolution of the Government of the Russian Federation of 03/27/2018 N 331 (as amended on 09/13/2018))

19. An organization that previously managed an apartment building and received the notification provided for in paragraph 18 of these Rules, transmits, in the manner prescribed by paragraph 22 of these Rules, technical documentation for an apartment building, and other documents, technical means and equipment related to the management of such an apartment building, as well as information specified in subparagraph "b" of paragraph 4 of these Rules, the organization selected by the owners of premises in an apartment building to manage this building, the governing body of a partnership or cooperative, or in the case of direct management of an apartment building by the owners of premises in such a house to one of the owners specified in the decision meetings on the choice of a method of managing an apartment building, or, if such an owner is not specified, to any owner of the premises in this house according to the act of acceptance and transfer not later than the deadline established by part 10 of Article 162 of the Housing Code of the Russian Federation. (as amended by Resolutions of the Government of the Russian Federation of 13.09.2018 N 1090)

21. If the organization that previously managed an apartment building does not have one or more documents that are part of the technical documentation for an apartment building, and other documents, technical means and equipment related to the management of such an apartment building, such an organization is obliged within 3 months from the date of receipt of the notification , provided for in clause 18 of these Rules, take measures to restore them and, in the manner prescribed by clause 22 of these Rules, transfer them according to a separate act of acceptance and transfer of the organization chosen by the owners of the premises in the apartment building to manage this house, to the management body of the partnership or cooperative, or to in the case of direct management of such a house by the owners of the premises in this house to one of the owners specified in the decision of the meeting on the choice of the method of managing this house. (as amended by Resolutions of the Government of the Russian Federation of 13.09.2018 N 1090)

22. An organization that previously managed an apartment building, in any way that allows to reliably establish that the message comes from the specified organization, and also to confirm its receipt, notifies the date (no earlier than 7 days from the date of sending the message), time and place of transfer of technical documentation for an apartment building and other documents, technical means and equipment related to the management of this house, an organization chosen by the owners of premises in an apartment building to manage this house, the governing body of a partnership or cooperative, or in the case of direct management of such a house by the owners of premises in this house by one of the owners specified in the decision of the meeting on the choice of how to manage this house. (as amended by Resolutions of the Government of the Russian Federation of 13.09.2018 N 1090)

The transfer of technical documentation to an apartment building and other documents related to the management of this house, technical means is carried out according to an act of acceptance and transfer, which must contain information about the date and place of its preparation and a list of documents to be transferred. (as amended by Resolutions of the Government of the Russian Federation of 13.09.2018 N 1090)

24. If information about an apartment building is excluded from the register of licenses of a constituent entity of the Russian Federation, as well as if the license to carry out entrepreneurial activities to manage apartment buildings (hereinafter referred to as the license) is terminated or canceled, the date of termination of the management agreement is determined by the day preceding the day the management organization begins to manage the apartment building, selected by the general meeting of owners of premises in the apartment building, or based on the results of an open tender provided for in part 5 of Article 200 of the Housing Code of the Russian Federation, or in the case provided for by part 6 of Article 200 of the Housing Code of the Russian Federation, selected without holding an open competition. If the management method of an apartment building has been changed, the date of termination of the management contract is determined by the day preceding the day of the beginning of the implementation of the new management method.

25. The managing organization, in the event that information about an apartment building is excluded from the register of licenses of a constituent entity of the Russian Federation, as well as if the license is terminated or the license is revoked, transfers the technical documentation for an apartment building and other documents, technical means and equipment related to the management of such a house, as well as documents and information specified in subparagraphs "e" and "e.1" of paragraph 18 of the Rules, which are binding upon conclusion by the management organization or the homeowners' association, or by a housing cooperative or other specialized consumer cooperative of contracts with resource supplying organizations approved by Resolution of the Government of the Russian Federation of February 14, 2012 N 124, paragraph 56.1 and subparagraph "b" of paragraph 57 of the Rules for the provision of utilities to owners and users of premises in multi-apartment buildings houses and residential buildings approved by the Decree of the Government of the Russian Federation of May 6, 2011 N 354. (as amended by Resolutions of the Government of the Russian Federation of 13.09.2018 N 1090)

The documents to be transferred must contain information that is current on the day of transfer.

Vii. Organization of interaction between the management organization and the owners and users of premises in an apartment building when managing an apartment building (as amended by the Resolution of the Government of the Russian Federation of 03/27/2018 N 331 (as amended on 09/13/2018))

27. The managing organization is obliged to ensure interaction with the owners and users of premises in an apartment building, including by providing the specified persons with the opportunity to personally contact the existing office of the managing organization or to the multifunctional center for the provision of state and municipal services in the event that the managing organization concludes an agreement with the specified center, providing for the possibility of ensuring such interaction (hereinafter - the representative office of the managing organization). The representative office of the managing organization should be located within the municipal formation, including within the intracity area in the urban district with an intracity division or the intracity territory of the city of federal significance, on the territory of which the apartment buildings are located, which are managed by such a management organization, within walking distance from the said apartment buildings. houses. At the same time, for the purposes of these Rules, pedestrian accessibility means a distance of no more than 3 kilometers covered on foot.

When making an appointment for an appointment, an employee of the representative office of the management organization finds out the presence of available applications to the emergency dispatch service from the applied owner or user of the premises in an apartment building, the status of consideration and the result of the execution of these applications and enters this information, the date of admission, the position of the person carrying out the reception, in personal appointment log. A copy of the entry in the personal appointment log is sent to the owner or user of the premises in the apartment building who has applied.

The result of the appointment is recorded in the personal appointment log.

VIII. The procedure for disclosing information by a managing organization, partnership or cooperative (as amended by the Resolution of the Government of the Russian Federation of 03/27/2018 N 331 (as amended on 09/13/2018))

31. If an apartment building is managed by a management organization, it is obliged to disclose the following information by posting on a permanent basis:

a) on signboards located at the entrance to the representative office of the managing organization:

name (company name) of the managing organization;

the address of the location of the managing organization;

contact phone numbers of the managing organization, e-mail address;

operating mode of the managing organization.

In the event of a change, the specified information is subject to disclosure within 3 business days from the date of the change;

b) on bulletin boards located at all entrances of an apartment building or within the land plot on which an apartment building is located:

name (corporate name) of the managing organization, license number, license validity period, information about the body that issued the said license, address of the location, including the representative office of the managing organization, working hours, information on days and hours of reception, address of the official website of the managing organization (if availability) in the information and telecommunication network "Internet" (hereinafter - the network "Internet"), the address of the official website of the state information system of housing and communal services on the Internet;