Application form for the return of goods to Lamoda. Convenient shopping with Lamoda: the thing did not fit - it's easy to return! How to return things to Lamoda

Many do not use shops in the Internet because they are afraid to get the wrong product that they expected. In an offline store, you can try on a product and see its quality.

On the Internet, it is not clear what the fabric will actually be, whether the model will fit correctly. And it is important to know whether it is possible to return the goods to the seller.

Lamoda is a popular platform for selling clothes, shoes and accessories. But even there, the goods are not always suitable in size, color, style.

Dear readers! Our articles talk about typical ways to solve legal issues. If you want to know how to solve exactly your problem - call by phone free consultation:

Right to return/exchange

If the set of things that was bought on Lamoda did not fit, it can be to give back within 14 days (Article 25 of the Law "On Protection of Consumer Rights").

The day of purchase does not count. This is indicated in Articles 26.1 and the Federal Law "On consumer protection".

But there are some goods that cannot be returned according to the Decree of the Government of Russia dated January 19, 98 No. 55.

The website page states that do not return:

• fabrics, lace and all materials that are sold by the meter;
• personal hygiene products;
• cosmetics and perfumes;
• pantyhose and underwear;
• from jewelry;
• things for children;
• massagers, appliances.

Everything else can be returned..

You can return the money for the goods without giving back (for example, it is lost). But Lamoda may require proof that the item was purchased from them (screenshot of the account, all information from the mail regarding the order).

If you do not provide them, then the company refuse in considering the problem.

The content of the application, and how to fill it out correctly?

If there is no way to get into your personal account, remember return form themselves. Then print and sign by hand.

Gather all you need:

• purchased goods;
• statement with your signature;
• check from the goods;
• all documents that came along with things, for example, invoices;
• information about courier delivery, SMS printout;
• enter phone number to which they will call and send SMS.

The fields of the form are filled in without corrections. Indicate data:

1. Order number goods;
2. his title;
3. vendor code;
4. options;
5. number of things;
6. price.

All the information you need is on the invoice. All fields must be filled in correctly and block letters, otherwise the application will not be accepted, and the company will refuse to return the money.

You can download a sample of filling out an application for a return to the Lamoda store.

Delivery methods

You can refuse immediately from the product until it arrives.

For this you need call the operator and give the last name, delivery address and order number. Then the money will be returned, but the item will not be delivered.

There is several possibilities return:

• pickpoint(postamat). Return paid;
• Pickup points from Lamoda. Return is free;
• pick-up(points of issue). Returns are also free.
• Russian post office. The return is paid and the longest.

At all points, it does not matter how the goods were sent to you: by courier or you picked it up yourself.

Return can be made in every city of Russia.

For example, in Moscow pick-up points are located at the following addresses: Maly Konyushkovsky pereulok, 2; st. Znamenka, 7, building 3; st. Nikoloyamskaya, 21/7 building 3; st. Novokuznetskaya, 11/13; st. 1st Brestskaya, 66; Prospect Mira, 40; st. Malaya Pirogovskaya, 8; st. Skobelevskaya, 20.

Pickup points addresses in other cities can be seen on the company's website.

If there are problems with parcel terminals and you don’t want to send, pick-up points Lamoda is available in all regions.

How to make an exchange?

Exchange this company does not. To return an item, issue an official return and order another one.

Another exchange option does not exist.

In what cases can they refuse?

Shop by law does not take back:

1. perfume, toilet water and ;
2. hygiene products;
3. socks, leggings, tights;
4. any , even if they are not open;
5. jewelry.

All products undergo a special expertise.

If they can prove that you had time to vilify things and used them, then the return will be denied.

What to do if the company does not return the money?

Funds will come depending on the type of return. Somewhere it is paid, somewhere it is not.

Time to return money to the client on average 10 days from the day the goods are returned to the warehouse.

If the funds did not arrive within the specified period (it is better to wait fourteen days), follow the following diagram:

• save a copy statements;
• write claim head of the company;
• go to court with a complaint.

But you must understand that litigation is a long business, and easier save all documents, and then provide if you saw a marriage on a dress or jacket.

Online shopping is getting more and more every day. safer. But you need to remember that the quality of the goods is checked immediately upon delivery.

Then you will be more likely to return the marriage and get your money back. If you do not save the documents and packaging, miss the legal deadlines, then you can be left without ordered things and money.

If you still have doubts about this company, you can refer to reviews in the Internet.

Useful tips for using the Lamoda website you can see in this video review:

Article author -

Document's name: Application for the return of goods Lamoda
Format:.pdf
The size: 43 kb

When buying various goods in online stores, you should always take into account that the package sent may not correspond to your preferences. Most often, the order does not match the size or color scheme, and in rare cases, low-quality products arrive.

According to the laws of the Russian Federation, everyone has the right to return the purchase back to the company. Therefore, if you ordered clothes or accessories in an online store, then you can not worry. Knowing the procedure for issuing a refund, you can quickly return your finances back.
To do this, you need to fill out the application form for a return to Lamoda.

Reasons and categories of goods to be returned

According to the law on the Protection of Consumer Rights, you can return the product within 14 days from the date of its purchase, if you do not like the quality of the product, it does not match the selected color or size.

However, there is a Decree of the Government of the Russian Federation, which sets out a list of goods that cannot be returned. These include:

• Products intended for personal hygiene;
• Cosmetic accessories and perfumery;
• Underwear, as well as hosiery;
• Plastic products that are food containers;
• Jewelry.

Before returning the item, be sure to check that there are no signs of wear on it. In this case, Lamoda employees have the right to refuse the return.

Return procedure

To return the goods, you need to enter your Personal Account on the Lamoda website and go to the "My Orders" section.

From the list, select the product you want to send back and select the payment method for the purchase.

After that, prepare documents in advance, which include:

• Application (Lamoda return form). Do not forget to put a personal signature;
• The receipt or delivery note that was received with the parcel;
• Photocopy of the passport.

A sample of the Lamoda return form can be found on the official website.

After that, you can send the parcel through the Russian Post office, as well as use the services of Lamoda return points. The present moment they can be found in Moscow, Volgograd or Stavropol.

It often happens that when you buy a thing you like it, but when you try it on again at home, it no longer brings the former pleasure. How difficult is it to return an item to Lamoda? According to reviews, lamoda is one of the best online stores. In order to competently arrange the shipment of an item and receive a refund, you need to know certain grounds and rules for registering a return, which will tell you how to return the item to lamoda.

Each buyer can return any product that does not meet personal expectations within 14 days. At the same time, there should be no signs of wear, any marriage, and purchase documents: a receipt and a warranty card must be attached to the purchased product.

First, select the system with which it is possible to return the products to the seller.

PickPoint (postamats and pickup points). What are the features of the return of goods carried out in this way? You can choose it regardless of the method of receiving the order, and the method itself is paid in different locations, with the exception of Kaliningrad. In Lamoda online stores, see the return addresses of goods.

Lamoda step-by-step instructions: how to return goods in the PickPoint post office:

• open the window "Sending orders";
• fill in where you took the order. During this transaction through Pickpoint, mark "Yes" or "No" in case of receipt in another way;
• select the window with the lamod logo;
• indicate the phone number where a message will be sent about the arrival of the returned product to the warehouse;
• we dial 12 digits of the lamod departure identifier. Example: RU 111512353312 - order number. So, we type 111512353312;
• specify the reason for the return in the list;
• mark the cell volume set (all parameters are displayed on the screen);
• select an additional path for sending a payment receipt (as a message to the phone or email);
• we make payment for the work in cash or by Postamat card;
• We start printing the sticker and attach it to the parcel. We register putting a mark in the post office, indicating the item "Yes";
• check the phone number, press the "Open cell" key;
• a tab will appear, indicating that the window is expanded. We lay the parcel and close the sash;
• we confirm the window processing the return, and pick up a receipt confirming the shipment of the goods.

At the Pickpoint Order Pickup Points, a pickup worker will help the buyer return the goods to the buyer. The person will need to provide 12 digits of the order registration number.

Points of issue of Lamoda orders. A convenient and rational option for resolving the issue for orders of any type of delivery, which does not require additional payment. The service is not available in all areas. It's worth looking at lamod's return shipping addresses closest to you. It is only necessary to take the item to the PVZ back.

Points of issue of orders Pick-up.ru. An excellent service for issuing goods from the Internet with a wide range of additional services. Has some usage restrictions. It is open only for items accepted by Pick-up.ru. You can make a return in these services in Moscow, the Moscow region and St. Petersburg. The service is free.

Post office. You can also return Lamoda goods through the mail. The person pays for the shipping. It can be applied regardless of the way the order was received.

For this you need:

1. Fill in the shipping information on the application form.
2. Print a sample letter of appeal and sign it.
3. Form a shipment, which should consist of a product that they want to return, a completed application, a receipt.
4. Deliver the parcel to the post office and forward to the addressee. Wait for a message about the receipt of goods in the warehouse of the store. Money will come by transfer within 10 days.

How to return Lamoda goods through a courier? When buying things in Lamoda, it is possible to arrange delivery by courier. He brings it to the client's address. The buyer unpacks, tries on, pays for the products if they fit. Items that do not fit are returned to the courier who will return them to the warehouse.

Please note: 15 minutes are allotted for everything about everything, that is, free time is a quarter of an hour. Trying more than this time is paid.

There is a certain algorithm that simplifies the return of goods to lamoda, which can be viewed on the website of the online store. For purchases on the site, each client registers with an e-mail and a phone number.

It will then be possible to download and print it.

How to return goods to Lamoda: the subtleties of the right approach?

Everyone has the right to issue a return of low-quality or unsuitable goods, but there are exceptions to this rule.

What cannot be returned or exchanged?

Although electrical appliances for the treatment and prevention of diseases are personal items, if a defect is detected in time and contacted for service, items will be returned if all requirements are met.

1. After 14 days from the date of purchase, excluding the day of purchase, fill out the form, according to the samples, in lamoda.
2. At the end of 14 days, contact the maintenance service indicated in the warranty cards. Bring a coupon and invoice for products.

Is it possible to exchange and return cosmetics and perfumes? This is possible if there is an external and internal marriage, discovered during the examination.

If the consumer opened the package, used it and decided to return the cosmetics not due to the quality of the product, such products are not subject to return or exchange. If a manufacturing defect was noticed after the courier left when the goods were opened, you can write a claim, which will be considered later. At the time of sending, you need to attach a check and fill out the form.

When will payments for products be returned? The duration will be affected by the method of return and is approximately equal to 10 days from the time the product was received for return to the place with the application for return attached.

Money equal to the purchase price will be transferred by postal or bank transfer. Specify the desired return method and details in the return application.

Do not listen to the advice of dubious forums. Carefully read the data on the official website of the store and follow the instructions.

Remember that the return of lamod goods within 14 days can be carried out if there are no signs of wear, the receipt, warranty card and a completed return form are available.

The Lamoda marketplace provides the buyer with the opportunity to try on and pay for only suitable products from the delivered order. This advantage of this store is determined by the Law on the Protection of Consumer Rights and applies to any act of sale, with rare exceptions. The second legal act that regulates the relationship between the seller and the buyer, including the return of products of proper and inadequate quality, is the Civil Code of the Russian Federation (in particular, Chapter 30). To protect their rights, each consumer must be guided by these two documents.

According to article 25 of the Law on the Protection of Consumer Rights, products of inadequate quality are subject to return. Product defects that serve as the basis for a return:

• low quality, marriage;
• damage, defects;
• product parameters do not match the description on the site (color, style, shape, size);
• damaged or opened packaging.

Goods of proper quality

A high-quality trade item that does not fit the consumer in any way is also subject to return, except for the following exceptions:

• personal hygiene products;
• textile products;
• perfumery, cosmetics;
• sewing and knitwear;
• dishes, food containers;
• technically complex products, with a fixed warranty period.

Important! An item of good quality can be returned within 2 weeks, excluding the day of purchase.

Electronic equipment

The Law on the Protection of Consumer Rights determines that electronic equipment in the assortment of Lamoda is included in the list of non-food products that cannot be replaced if they do not have a significant defect.

When receiving an order, you should make sure that the purchased item:

• corresponds to the model and quantity;
• complete;
• not mechanically damaged;
• workable.

If during the use of the purchase a hidden manufacturing defect was revealed, you can return or replace the item within 14 days from the date of purchase by sending a written claim to Lamoda.

Perfumes and cosmetics

Perfumes and cosmetics cannot be exchanged for similar products of a different size, shape, color or configuration. Parameters that must match the description on the site:

• range;
• amount;
• no defects.

Important! During the inspection of goods packed in factory mica, it is impossible to open the mica. It is not possible to return or exchange a quality product with an opened package.

Return conditions

The return of a quality product to Lamoda is possible only if its properties and presentation are preserved (there must be no traces of use, the original and undamaged packaging, labels must be present).

The purchase price will be refunded within 10 days from the moment the product is returned to the seller's warehouse.

Funds are returned to the consumer by mail, or by bank transfer. If the purchase was paid by bank transfer, the funds will be returned to the account specified during the ordering process.

The warranty period for footwear products lasts for the respective season:

• winter shoes: 01.11 - 01.03;
• spring collection: 01.03 - 01.05;
• summer assortment: 01.05 - 01.09;
• autumn collection: 01.09 – 01.11.

The warranty period for clothing is set by the manufacturer, otherwise it is 30 days from the date of purchase.

If the warranty period has expired, you can only return defective products by contacting an independent expert to check the quality. In this case, the consumer pays for the examination.

Return methods

You can return things to Lamoda immediately on the day of delivery by courier. The buyer has the right to familiarize himself with the received purchases, check them for defects, try on and leave only those that suit him. This will not be followed by any additional costs, due to the fact that delivery by courier is free.

Making a claim

To start the procedure, you need to visit the lamoda.ru website and go to the "My Orders" section. Then follows:

• find an order and select the appropriate item of trade;
• fill out an online return application form;
• the application form is automatically sent to the applicant's e-mail;
• the application must be printed and signed;
• collect the parcel, which will include: product, signed application, check;
• choose the most convenient way and send the parcel;

Next, the buyer receives an SMS, which informs that the product has arrived at the warehouse. From this moment, the money is returned back within 10 days. A separate application must be made for each individual item.

Sample

Sending goods

You can send the finished package in any convenient way.

• Mailing

For this method of sending, you will need a photocopy of your passport. It must be attached to the package. Postal address for sending: 140150, Moscow region, Bykovo, PO Box No. 47, "Kupishuz".

The cost of the parcel, as well as the delivery time, can be clarified by calling the local post office or visiting the official website of the Russian Post company.

• Through outlets

The addresses of distribution points for each city can be found directly on the website of the trading platform. As a rule, they work from 10:00 to 22:00.

It is important to note that if the item is returned by the buyer's representative, and the bank details of the buyer himself are indicated in the application, then it will not be possible to return the item without an appropriate notarized power of attorney. Therefore, if the buyer knows for sure that he will not be able to visit the pick-up point on his own, the application must indicate the details of his representative.

• Through postamates

The whole procedure can be done through the PickPoint post office, if the order was originally received at the PickPoint post office or pick-up point. This method works in any city, with the exception of Kaliningrad.

Procedure:

• the parcel is placed in a bag and securely fixed with adhesive tape;
• the mobile phone number for SMS notifications is written on the surface of the package;
• in the post office, the option "Sending orders" - "Return goods" is selected;
• enter the order code;
• the cost of sending is paid (the price depends on the city);
• postamat issues a sticker;
• the sticker is pasted on the package with the parcel;
• a cell opens, it is necessary to place a parcel there;
• postamat issues a receipt of admission.

Possible Complications

It is not always possible to return an item and get the money spent back. If the money has not arrived, you need to contact the company by phone and clarify all the details. But, even in this case, at the other end of the wire, the client can be assured for a long time that the money is about to come.

To be prepared for such situations, you should make copies of all documents sent with the parcel in advance. If the issue cannot be resolved peacefully, these documents will be needed to go to court.

Lawsuit against Lamoda

It is necessary to prepare a statement of claim and attach to it a previously filed claim, as well as a receipt or other information confirming the purchase. You can apply to the court at the place of residence of the buyer or at the location of the legal entity of the seller company. You can file a claim by appearing in court or by sending a registered letter. A consumer whose rights have been violated has the right to demand moral compensation, a full refund of the purchase price, as well as compensation for all losses incurred during the course of a lawsuit.

Video: Deception in the Lamoda online store

For 8 years, Lamoda has been offering its customers a wide range of products with home delivery. This online store has established itself on the positive side and the number of its customers is steadily growing. However, it is impossible to completely exclude problems with regard to the quality of the goods. Even more difficult is the process of selecting products, it is far from always possible to accurately determine the size, color and texture. All these factors lead to the need to return the goods to Lamoda.

You can return unsuitable shoes or products with inadequate quality to the online store, subject to special conditions and taking into account legislative norms.

The Lamoda trading platform operates on the territory of the Russian Federation, which means that it is fully subject to the legislative policy in force in this area. Return of goods to the online store is carried out in accordance with the following regulatory documents:

1. Civil Code of the Russian Federation.
2. Consumer Rights Protection Law No. 2300-1 dated February 7, 1992 (LoZPP).

They provide that the buyer has the right to return the purchased products in the following cases:

1. The product did not fit in size, style, color or other characteristics.
2. The product has a manufacturing defect or defects acquired during transportation, storage, sale.

Each case has its own rules and exceptions. Before you buy a particular product, you should ask if it is covered by the Returns Act. It should not be forgotten that a low-quality product can be replaced, returned or partially compensated, at the request of the consumer.

When a marriage is discovered

The most common reason for issuing a return is a detected defect. The seller does not always have the opportunity to identify it at the pre-sale stage, since the online store contains more than two million products, but is obliged to accept a low-quality product back.

Product deficiencies may be detected before or after use. If the marriage was detected immediately after receiving the parcel, then returning it is not difficult. Since it has not yet been used for its intended purpose, it has tags, labels, seals, it is not difficult to prove its non-involvement in existing defects. The situation is quite different in cases where the thing was used, and already in the process of operation a marriage was revealed. In this scenario, the seller conducts an examination in order to obtain evidence that the damage was not caused by careless handling or deliberate actions of the buyer, but is clearly of factory origin.

When returning goods, you should not forget about the warranty period, it is he who determines the period for filing claims. Theoretically, it is possible to return a low-quality product even after its completion, but it will be more difficult to do this, the buyer will have to independently conduct an examination and prove that the identified shortcomings are a manufacturer’s defect.

For other reasons

The RFP gives the consumer the right to return goods even if they are of good quality.

Article 25 of the Law states that the purchased product can be exchanged within 14 days from the date of purchase if it does not fit the person in terms of its characteristics or parameters.

The application of this article in the framework of online commerce, although possible, is difficult. It should be borne in mind that Lamoda does not practice exchanges, she returns the money, and the consumer has the right to order new products or not to do so. In addition, there is a legally approved list of non-returnable goods that are not subject to exchange or delivery. It includes:

1. Underwear, tights, socks, pajamas, nightgowns.
2. Linens.
3. Jewelry made of precious metals or inlaid with precious stones.
4. Cosmetics and perfumery.
5. Medical preparations.
6. Knitwear sold by the meter.
7. Personal hygiene products.
8. Dishes.

Also, complex technical devices of good quality are not subject to return, so their complete set, dimensions and other characteristics should be clarified even before purchase.

Conditions for returning goods

The return of goods is made in accordance with the conditions specified on the Lamoda website. They are based on legal regulations that relate to distance selling. In case of defects in the purchased product, the store assumes all the costs of its delivery. The consumer is fully compensated for the amount spent on the purchase.

The return procedure depends on the stage at which the purchase is in this case. You can return products in the following ways:

1. Refuse to receive it before delivery. You can do this on the website, through your personal account, by selecting the appropriate line of the product.
2. Check the quality and completeness of the product at the time of its delivery by the courier. Employees often do not want to wait for the recipient to open and inspect the purchase, but they are required to do so. At this stage, the refusal is made until the moment of payment, and therefore does not require any registration.
3. Send the defective item back by mail. The addresses for returning goods to Lamoda are indicated on the website itself. The buyer must choose the nearest delivery point and send the package by mail.

The last method of return requires the mandatory completion of a special application form.

Making an application

It is not difficult to perform a return operation on Lamoda. It is only necessary to take into account that the application is not filled out according to generally accepted standards, but on a special form, a sample of which can be downloaded directly on the website.

There are two ways to fill out an application:

1. Electronic method online, and then print it.
2. First, print a blank paper form, and then enter the information by hand.

In both cases, the form itself can be obtained like this:

1. Log in to your personal account.
2. Open the "My Orders" tab.
3. Select the desired product line by ticking it.
4. In the “How to return” section that appears, find a sample claim.

The following fields must be filled in the application:

1. Return date.
2. Order number.
3. Position name.
4. Vendor code.
5. The number of items purchased.
6. Price, including discount, if any.
7. Other options.
8. In the designated box, the reasons for the return are written in detail.
9. If the buyer wants to receive money on a bank card, he fills in information about the account number and bank address.
10. Name of the applicant.
11. Residence address.
12. Contact phone numbers.
13. Personal signature.

All data about the product itself is on the invoice, which is handed over by the courier along with the goods.

Where to go

It is not difficult to return the marriage on your own if you draw up an application correctly.

The Lamoda online store has an established sales system, as well as an orderly structure for resolving conflict situations, in particular, the return of defective goods. The first thing a consumer should start with when faced with detected defects is to decide on the address to which the parcel should be sent along with the application. A list of all available reception points is presented on the website. The consumer can only choose the one that is closer to him, so as not to drag out the time to resolve the issue.

Return procedure

You can make a return in the following way:

1. The address of the receiving point is selected.
2. The package contains defective goods, an application and other mandatory documents. In particular, a person must enclose a receipt confirming the purchase and a copy of his passport. It is not necessary to certify a photocopy.
3. A package is issued through the nearest post office.
4. All postal documents are kept by the buyer until the final solution of the problem.

Further communication will take place via cellular communication or online correspondence. Notification of the receipt of the package will come in an SMS message. If the store has no objections to the declared marriage, then it remains only to wait for the transfer of funds.

Receiving the money

There are several ways to receive money:

1. By postal order to the specified address.
2. To a bank account, if it was specified in the application.
3. To an electronic wallet, if the debit was made from it and the applicant has nothing against such a transfer.

According to general legislative norms, the seller is obliged to return the money within 10 days. But the countdown of this period begins from the moment the defective goods arrive at the warehouse. The consumer can navigate by the received SMS message that the package has been delivered.

Sample Documents

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